Geetha Augustine

Concentrix

07.2008 - 12.2021

Result-oriented Banking Professional with 10 years of experience
Investigating bankruptcies and other complex financial transactions and prepare reports summarizing the findings
Revitalizing declining operations for bottom-line growth
Increasing product by household penetration and energized the loan application process
Identifying knowledge deficiency in retirement accounts and developed 16-module training program for improvement in staff knowledge
Ensured smooth transition to new computer system as a key member of the team that created the training program and trained the staff
Also served on system conversion team to troubleshoot potential issues
Review of files with respect to Post Approval Documentation
Resolution of discrepancies by coordinating with Sales and credit persons
Process the files as per the Process Rules and insert the data into system
Controlling & tracking of funds movement & application of funds towards loans
Timely presenting the main clearing cheques, including both presentations
Facilitating system queries pertaining to Account Balances, Payoffs and Approvals etc
Effective handling of queries brought in by Customer Service Executives
Tele-banking Executive in the absence of any senior officer
Maintaining of disbursal MIS for all the products (Auto Loan/ Personal Loan/ Used Car Loan/ Two Wheeler Loan) on daily basis
Reconciliation of Dummy Disbursement and General Receipt Accounts.