Geetha Doddaveerappa

Scaled operations from 21 to 70 FTE, achieving 3.3x growth in processing and client solutions.

Delivered 28% year-over-year volume growth, increasing transactions from 0.8 million to 1.16 million with accuracy rates of 99.58% internally and 99.998% externally.

Enhanced productivity to approximately 93% volume per FTE through workforce and process optimization.

Developed India capability, contributing around 40% of global volumes and improving US-India parity from 1:1.5 to 1:1.

Maintained stringent financial controls, minimizing general ledger and fraud exposure.

Executed operations within budget while achieving significant scaling.

Led transitions involving over 500 FTE, including MassMutual (185 HC), TriNet (36 HC), and TCS migration (100+ HC).

Achieved over 98% retention and 100% retention of top talent across multiple years.

• Led migration of 300+ FTE from US and UK to India without business-as-usual disruption.
• Served as primary contact for India operations, managing 1,000 employees across four locations to ensure operational alignment.
• Oversaw budgeting governance and coordinated with key stakeholders to align financial objectives and operational strategies.
• Implemented tools including Concur RPA initiatives and Workday integrations to enhance efficiency.
• Created centralized reporting systems that automated workforce and attrition analysis, improving data accessibility for decision-making.

• Directed operations and knowledge transfer for US insurance brokerage and risk management, ensuring seamless integration and compliance across processes.
• Managed a team of 50 members, achieving strong service level agreements and client relationship performance.
• Conducted onsite knowledge transfer sessions in Chicago and Denver, enhancing team capabilities.
• Facilitated training programs that enhanced operational efficiency and equipped employees with essential skills for their roles.

• Promoted to senior analyst due to exceptional contributions and leadership capabilities.
• Received recognition for achieving SLA excellence through process management and performance optimization.
• Managed claims adjudication and email support operations, delivering high-quality service to stakeholders.
• Guided junior analysts in skill enhancement and professional development.