Geetha G

• Managed the onboarding process for new customers, ensuring a seamless transition into banking services.
• Provided comprehensive support to new clients by delivering accurate information and resolving queries to enhance customer satisfaction.
• Collaborated with internal stakeholders to streamline onboarding workflows, ensuring timely processing of applications and requests.
• Acted as a Subject Matter Expert (SME) on onboarding procedures, guiding team members through complex cases and escalations.
• Monitored and reported onboarding metrics to identify trends and improve service delivery.
• Trained and mentored team members on best practices for onboarding, contributing to a consistent and high-quality customer experience.

• Started career as an analyst for customer due diligence QA check profiles in NZ KYC.
• New Zealand customers end-to-end account QA for various sectors, i.e., Retail & Business Banking, Commercial & Agri, Institutional, Jarden Retail & Securities, and Investment Management.
• Quality check for each account, with entire policies and procedures followed, to perform due diligence and check parameters defined in the process.
• Performing every responsibility within SLAs to ensure the requirements of the business are met and adhered to on time.
• Performed reporting activities after BAU's to ensure the business requirements are completed by the team and the outcome on all sectors every day, weekly, and in monthly activities.
• Applications Knowledge in SDA, Systematic, Citrix, SharePoint, NZ Statutory websites, Company office Registers, Knowhow, and Assurance Now.
• Team maintenance, such as allocations, follow-up emails, and end-of-the-day reports, performed.
• Governance update: allowances, overtime, and leaves managed for the team.
• Month-end reporting, such as MBR packs, SOH-TAT, and accuracy analysis; CSO Governance report; monthly volume and End WIP report to NZ stakeholders; handled commercial credit card customer KYC QA; institutional and Pacific volume; and various other reports across CSO.

Projects completed:

• Bonus Bonds - Redeeming funds,
• Successful completion of KCT for Institutional and Retail Banking.
• MBS, CDD, QA.
• Outstanding since 2007 profile being CDD'd complaint for C&A, INSTO, and Jarden entities.