Geetha G
Bengaluru
Summary
Dynamic and results-driven professional with seven years of experience in quality assurance and production leadership within the financial services sector. Proven expertise in KYC, customer onboarding, and process improvement. Recognized for innovative problem-solving, mentoring diverse teams, and driving quality through unique methods like brainstorming sessions and one-on-one coaching. Adept at balancing operational excellence with social responsibility through R&R and CSR crews. Passionate about fostering growth, ensuring compliance, and exceeding organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Production Lead
ANZ Support Services India
Bengaluru
05.2024 - Current
- - Lead and support onboarding processes for Online store, Working Holiday Visa and Migrant teams, ensuring accuracy and compliance across all accounts.
- - Performed QC & RCA meetings for all staff members, identifying gaps, providing individual feedback, and driving quality improvements.
- - Introduced innovative process improvement methods, including brainstorming sessions using KnowHow and 1:1 feedback meetings for knowledge sharing.
- - Handled CSR crew responsibilities, promoting social responsibility initiatives and team engagement.
- - Monitored onboarding metrics, resolved escalations, and ensured adherence to policies and SLAs.
Quality Assurance Officer
ANZ Support Services India
Bengaluru
08.2018 - 04.2024
- - Performed end-to-end QA for New Zealand customer profiles across multiple banking sectors, ensuring compliance with policies and procedures.
- - Reported on performance metrics (MBR packs, SOH-TAT, CSO Governance) and managed commercial credit card KYC QA.
- - Trained and mentored new analysts, ensuring adherence to best practices and team standards.
- - Led team operations: allocations, daily reports, stakeholder communication, and governance updates.
- - Key projects: Bonus Bonds Redeeming, KCT for Institutional & Retail, MBS, CDD QA.
Education
Bachelor of Commerce - undefined
Kristu Jayanti College
Bengaluru01.2018
12th Standard - undefined
Amara Jyoti Pre-University College
Bengaluru01.2015
10th Standard - undefined
Jubilee School
Bengaluru01.2013
Skills
- KYC / Quality Control (QC) & Assurance
- Customer Onboarding (Online Store, Working Holiday Visa & Migrant Teams)
- Process Improvement & Brainstorming Techniques
- Team Training, Mentoring & 1:1 Knowledge Sharing
- Data Reporting & Metrics Analysis
- Microsoft Excel, Office Suite, Tally ERP 9, Control IQ, AOM Workware
- Citrix, SharePoint, SDA, Systematics, SDP, Saledforce
Certification
- Winner: Light Music, Drawing, Dance & Stage Shows (School & College)
- Winner: ‘Vanijya Darpan’ Commerce Fest
- English Typewriting Junior Certified (73.5%) – Karnataka Board
- Tally ERP 9 – Grade A
LANGUAGES
English, Hindi, Kannada, Malayalam, Tamil
Hobbies and Interests
Travel, Dance, Movies & Shows, Swimming
Timeline
Production Lead
ANZ Support Services India
05.2024 - Current
Quality Assurance Officer
ANZ Support Services India
08.2018 - 04.2024
Bachelor of Commerce - undefined
Kristu Jayanti College
12th Standard - undefined
Amara Jyoti Pre-University College
10th Standard - undefined
Jubilee School