Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

GEETHA NARAYANASWAMY

MUMBAI

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Assistant Manager, Customer Service

SAR TRANSPORT SYSTEM PVT LTD
MUMBAI
01.2018 - Current
  • Handling Nominated shipments.
  • Providing customer service and assistance to customers in resolving issues and concerns.
  • Coordinated with other departments to ensure customer satisfaction.
  • Maintained accurate records of customer interactions for future reference.
  • Generated monthly reports on key metrics such as average response time, resolution rate.
  • Reviewed billing discrepancies with customers to resolve any payment issues.
  • Managed day-to-day operations of the Customer Service department.
  • Well trained with Cargo wise system. ( job creation/ routing updating/ invoice creations etc..)

Customer Service Executive

DAHNAY LOGISTICS PVT LTD
MUMBAI
03.2016 - 01.2018
  • Handling Free Hand shipments and Nominated shipments..
  • Co ordinating with CHA/TRansporters/Shippers.
  • Sending Quote to customers.
  • Updating DSR to our Key customers.
  • Taking Rates and Negotiating with shipping lines.
  • Give support and smooth coordination within internal departments.

Senior Officer

SUTHERLAND GLOBAL SERVICES ( AIR INDIA PROCESS)
MUMBAI
04.2013 - 03.2016
  • Booking Online tickets on Air India official portal.
  • Resolving queries related to on board flights and other service issues.
  • Coordinated meetings between departments, facilitating communication between teams.
  • Interfaced with customers regarding questions or complaints about products or services provided by the organization.
  • Managed workflow, schedules, quality and compliance.
  • Worked cross-functionally with marketing, sales and finance departments.

Education

B COM - Ecommerce

Little Flowwer English Girls School
Kerala
04-2007

Skills

  • Customer service expertise
  • Innovation and Creativity
  • Handling Escalations
  • Decision-Making
  • Relationship Building
  • Continuous Improvement
  • Customer Service
  • Customer Relations

Hobbies

  • Travelling
  • Listening Music
  • interacting with people

Languages

  • English
  • Hindi
  • Tamil
  • Malayalam
  • Marathi

Timeline

Assistant Manager, Customer Service

SAR TRANSPORT SYSTEM PVT LTD
01.2018 - Current

Customer Service Executive

DAHNAY LOGISTICS PVT LTD
03.2016 - 01.2018

Senior Officer

SUTHERLAND GLOBAL SERVICES ( AIR INDIA PROCESS)
04.2013 - 03.2016

B COM - Ecommerce

Little Flowwer English Girls School

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GEETHA NARAYANASWAMY