GEETHA NARAYANASWAMY
MUMBAI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Assistant Manager, Customer Service
SAR TRANSPORT SYSTEM PVT LTD
MUMBAI
01.2018 - Current
- Handling Nominated shipments.
- Providing customer service and assistance to customers in resolving issues and concerns.
- Coordinated with other departments to ensure customer satisfaction.
- Maintained accurate records of customer interactions for future reference.
- Generated monthly reports on key metrics such as average response time, resolution rate.
- Reviewed billing discrepancies with customers to resolve any payment issues.
- Managed day-to-day operations of the Customer Service department.
- Well trained with Cargo wise system. ( job creation/ routing updating/ invoice creations etc..)
Customer Service Executive
DAHNAY LOGISTICS PVT LTD
MUMBAI
03.2016 - 01.2018
- Handling Free Hand shipments and Nominated shipments..
- Co ordinating with CHA/TRansporters/Shippers.
- Sending Quote to customers.
- Updating DSR to our Key customers.
- Taking Rates and Negotiating with shipping lines.
- Give support and smooth coordination within internal departments.
Senior Officer
SUTHERLAND GLOBAL SERVICES ( AIR INDIA PROCESS)
MUMBAI
04.2013 - 03.2016
- Booking Online tickets on Air India official portal.
- Resolving queries related to on board flights and other service issues.
- Coordinated meetings between departments, facilitating communication between teams.
- Interfaced with customers regarding questions or complaints about products or services provided by the organization.
- Managed workflow, schedules, quality and compliance.
- Worked cross-functionally with marketing, sales and finance departments.
Education
B COM - Ecommerce
Little Flowwer English Girls School
Kerala04-2007
Skills
- Customer service expertise
- Innovation and Creativity
- Handling Escalations
- Decision-Making
- Relationship Building
- Continuous Improvement
- Customer Service
- Customer Relations
Hobbies
- Travelling
- Listening Music
- interacting with people
Languages
- English
- Hindi
- Tamil
- Malayalam
- Marathi
Timeline
Assistant Manager, Customer Service
SAR TRANSPORT SYSTEM PVT LTD
01.2018 - Current
Customer Service Executive
DAHNAY LOGISTICS PVT LTD
03.2016 - 01.2018
Senior Officer
SUTHERLAND GLOBAL SERVICES ( AIR INDIA PROCESS)
04.2013 - 03.2016
B COM - Ecommerce
Little Flowwer English Girls School
Similar Profiles
Aatman ThakoreAatman Thakore
Senior Manager-Strategy at SAR Transport Pvt LtdSenior Manager-Strategy at SAR Transport Pvt Ltd
MOHAMMAD AASIM QURESHIMOHAMMAD AASIM QURESHI
SENIOR MANAGER – STRATEGY at SAR Transport SystemsSENIOR MANAGER – STRATEGY at SAR Transport Systems
RANJIT KUMARRANJIT KUMAR
Assistant Manager R&D at Livguard Batteries Pvt. Ltd., SAR groupAssistant Manager R&D at Livguard Batteries Pvt. Ltd., SAR group