Geetha R

1.Worked as Operations Executive

2.Updating Customer’s static data in Core

system-Vision plus

3.Credit card Reissuance/Replacement done basis

Customer’s Physical request as well as through

Netbanking

4.Efficiently Performed on User Access Testing when functional

requirement on core system is parked with IT team

5. Resolving Queries raised through CRM

6.Responding to mails in a timely manner to

ensure customer satisfaction.

7.Processing of Retail Assets and Business banking loan such as Personal loan, Auto loan, consumer durable loan,Gold loan and KGC loan.

8.Efficient Processing of inward and outward cheques on bank's core systems.

9.Maintaing TAT and accuracy for all process

managed by tracking and monitoring activities

handled on daily basis

10.Maintaing backup of data for any contingencies

and resolving queries within stipulated

timeframes

11.Timely highlighting of issues to relevant unit

and follow up until closure to ensure NIL customer

impact/financial leakage.

In this company, I worked as Client Servicing Associate which includes dealing

with Client’s Demat Account ,investment in Stocks & Mutual funds, etc.,

Major responsibilities include:

• Offering Services to clients such as revolving client’s queries,suggesting relevant stocks for better returns through their investment

• Reporting to a branch manager or supervisor regarding transactions on

Client’ Account on day to day basis, Updation, Maintenance on

client’s demat and trading accounts.

• Demonstrated strong organizational and time management skills to staffs working in educational institutions
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Strengthened communication skills through regular interactions and playway activities with students in schools.