Geetha Ramani

• Strengthened stake holders relationships by maintaining open communication and promptly addressing any concerns or issues.
• Facilitated training sessions for new hires on end to end process, best practices.
• Enhanced team metrics with organization of regular high ageing, SLA nearing report.
• Contributed to team objectives in fast-paced environment.
• Working knowledge in multiple RBS internal team
• Performance year on year achieved Exceeds High Bar

Achievements:

• Streamlined SOP by detecting process gaps & contributing multiple SOP updates.
• Completed RBS Trainer & Mentor program in 2023
• Contributed multiple Upstream Defect Elimination projects and received runner up - 1 in RBS ACES - SA Kaizen Event 2024.
• Received multiple Accolades from stake holders for timely execution, completing with quick turn around time.

• Invoice processing for affiliate Puerto Rico understanding the concept of withholding
• tax
• Responsible for updating error tracker Monthly basis
• Reporting activities on Puerto Rico affiliate and handle month end closure activities
• Auditing invoices for North American country invoices (US, Canada, Puerto Rico)
• Preparing error tracker processorwise and providing root cause on the same.
• Handled DATS ( Delegation of Authority to Spend) which comes under SOX Audit as an Individual contributor for Global countries
• Preparing monthly reports activities for DATS For global Countries.

Achievements:

• Made Zero Error process during processing invoice for Puerto Rico affiliate where concept of withholding tax was critical, earlier it was 50 errors per month
• Multiple Process improvement Plan which helped in reduce processing time Of invoices
• Received multiple kaizen certificate from project improvement team for successfully implementing improvement plan across invoice processing for other affiliates
• Received Best processor certificate by showcasing efficient and error free processing
• Received a appreciation certificate and letterhead from CEO of our client services
• DATS was made Zero error in the SOX AUDIT for the financial year 2013 - 2014

• Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
• Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
• Participated in regular team meetings, contributing valuable insights toward process enhancements.
• Handled high volumes of incoming work requests professionally while maintaining excellent organization.
• Updating CAPA for the errors and giving feedback corrective measures when necessary.
• Doing Quality check for the associate who are low in accuracy.

ACHIEVEMENTS:

• Received OPEL Award (Associate of the Month within Project) in the month June 2009.
• Received WOW Spot Awards (Apart from Production) in the month of Feb and March 2010, excellent work for the month.