GEETHAM S

As a dynamic and results-driven Public Relations Officer, I bring three years of hands-on experience within a leading hospital environment. My expertise is as follows:

• Greet patients, direct them to the appropriate department, and provide routine information about the hospital when necessary.
• Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the callbacks.
• Appointment management, including no shows, rescheduling of patients, and confirmations.
• Provide information about medical insurance coverage for the patient and collect the payment/co-payment based on the insurance ability.
• Provide claim forms in case the patient wants to claim reimbursement.
• Maintaining working knowledge of the hospital information system, times of the clinics, duration of appointments, doctors' duty roster, and procedures for booking appointments.
• Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
• Check emails daily, ensuring you respond to queries on time. Maintain patient and staff confidentiality.
• Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
• Provide the patient with detailed statements and assistance in understanding their charges and payment options.
• Prepare and process patient invoices for services, ensuring accurate charges.
• Ensure billing practices comply with legal and insurance requirements.