Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic

Geethanjali JS

Network & Svcs Operation Analyst
Bangalore

Summary

Experienced Customer Associate dedicated to surpassing sales targets and advancing company objectives. Known for delivering top-notch service, ensuring customers feel valued, and creating efficient work settings. Seeking to contribute to a team-oriented environment that fosters growth opportunities and career advancement. Punctual and attentive.

Overview

11
11
years of professional experience
2024
2024
years of post-secondary education
5
5
Languages

Work History

Customer Service Associate

Mphasis Private Limited
  • Handling New customer to join to Capital one, Conducting credits checks, Tracking the status of the application

Network & Svcs Operation Analyst

Accenture
12.2014 - Current
  • Monitoring key performance indicators (KPIs) such as average handling time, first call resolution, and customer satisfaction.
  • Offering guidance and coaching to team members to improve their performance.
  • Collecting and analyzing customer feedback to identify areas for improvement.
  • Ensuring high levels of customer satisfaction through effective management and support.
  • Monitoring and evaluation of calls, providing feedback, and coaching.
  • Call Calibration, find leakage in the process, and fix the gaps and issues.
  • Ensure that customer interactions comply with relevant laws, regulations, and industry standards.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Education

Associate of Arts -

Bangalore University

Pre-University - undefined

Government Pre-University College Yelahanka

SSLC - undefined

Sri Vidyasagar High School

Skills

  • Customer service optimization
  • Performance monitoring of SLAs
  • Content management proficiency
  • Performance enhancement support
  • Excel reporting and dashboard creation
  • Data analysis proficiency
  • Effective presentation delivery
  • Performance improvement coaching
  • Skilled in MS Office tools

Disclaimer

I here by declare that the above written particulars are true to that the best of my knowledge and Belief.

Timeline

Network & Svcs Operation Analyst

Accenture
12.2014 - Current

Customer Service Associate

Mphasis Private Limited

Pre-University - undefined

Government Pre-University College Yelahanka

SSLC - undefined

Sri Vidyasagar High School

Associate of Arts -

Bangalore University

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Geethanjali JSNetwork & Svcs Operation Analyst