GEETHANJALI KONDALA
Srikakulam
Summary
I am a self-motivated professional with a strong focus on delivering value to the organization through structured learning, analytical thinking, and effective people skills. With a passion for exceptional customer service and a proven track record in identifying and resolving operational challenges, I am committed to driving continuous improvement and growth. Seeking long-term employment opportunities where I can contribute to organizational success and advance professionally.
Overview
3
3
years of professional experience
Work History
Senior Associate
WNS Global Services
08.2024 - Current
- Developing and implementing strategies to increase customer satisfaction and engagement for Cloud Kitchen Restaurants with food platforms.
- Streamlined process operations by effectively monitoring and addressing client requirements as i am working for a Pilot Batch.
- Effectively dealing with menu creations and order creations for different restaurants around the world.
- Managed fare corrections,re-orders and dispute mail drafting in between the Cloud kitchen and Food platforms.
- Handled order feedback from customers, addressing concerns, providing resolutions, and maintaining high customer satisfaction levels.
- Proactively raised and resolved disputes between customers, cloud kitchens, and food platforms to ensure smooth operations and maintain strong relationships.
- Delivered consistent, effective communication with customers and internal teams to resolve problems and enhance user experience.
- Volunteered to improve the quality and training matrix for increasing the capacity of the project by meeting client expectations.
Senior Customer Representative
Concentrix Daksh Services
10.2021 - 05.2024
- Verified the authenticity of driver documents for international transportation platform, ensuring compliance with international regulations and mitigating risks associated with fraudulent documentation.
- Utilized digital verification tools and cross-referenced with international databases to validate the legitimacy of driver credentials.
- Ensured legal compliance with regional and international transport laws, and maintained proper documentation for auditing purposes. Also Led manual and visual inspections of documents, identifying security features and spotting discrepancies to prevent fraud.
- Recognize when an issue cannot be resolved at your level and escalate it promptly to the technical team or the relevant department to ensure swift resolution.
- Foster strong, positive relationships with customers by offering tailored solutions and personalized support
Education
B.Tech - Computer science and Networking
Andhra University
01.2019
Board Of Intermediate Education - undefined
Government Junior College, Saravakota
01.2015
SSC - undefined
A.P.S.W.R School, Pathapatnam
01.2013
Skills
- Intermediate Java
- Basic Python, HTML, CSS
- Customer Service Excellence
- Interpersonal and Strong Communication skills
- Analytical skills with Technical Proficiency
- Teamwork and team building along with Time Management
- Adaptability
- Leadership skills with efficient Problem Solving
Accomplishments
Participated in 'International Symposium on Social Business for sustainable development' held at A.U. College of Engineering - Visakhapatnam
Languages
English
Telugu
Hindi
Personal Information
- Father Name: K Mukteswara Rao
- Date of Birth: 08/06/1998
- Gender: Female
- Marital Status: Single
Personaldetails
- Adaptability
- Leadership skills
- Singing
Hobbies and Interests
- Reading Science Blogs
- Cooking
- Singing
Timeline
Senior Associate
WNS Global Services
08.2024 - Current
Senior Customer Representative
Concentrix Daksh Services
10.2021 - 05.2024
Board Of Intermediate Education - undefined
Government Junior College, Saravakota
SSC - undefined
A.P.S.W.R School, Pathapatnam
B.Tech - Computer science and Networking
Andhra University
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