Geetha Sravanthi Dammannapeta
Kothapet
Summary
Dynamic professional with extensive experience at Synchrony Financial, excelling in underwriting agreements and credit analysis. Proven track record in client management and process training, achieving 100% compliance and receiving multiple awards for excellence. Skilled in task assignment and quality assurance, fostering team success through effective leadership and collaboration.
Overview
19
19
years of professional experience
Work History
Team Lead (Commercial and Consumer – SWAT)
Synchrony Financial
Hyderabad
09.2015 - Current
- Worked with U.S Based Consumer and Commercial Underwriting Department.
- I have been working on reviewing and signing off underwriting agreements with additional responsibility as a process trainer for 2.5 years, dealing with a team of 15 members.
- Job Responsibilities include Reviewing Consumer and Commercial business credit bureau, Financial Documentation to validate credit decisions being a key resource with lending authority of upto $100,000, including reviews under SBTA process (Super Big Ticket Assignment)
- Working with Client Management in performing Credit Reviews, Signoffs, and handling escalation calls
- Volunteered in re-write of Edison (Commercial Application) a key component in our internal management system
- As a Team lead own
- Assigning of Tasks, provide Trainings, Review of Surveillance and Compliance Defects and providing feedback on the calls
- Working with Client Management in reviewing escalations, credit reviews, Team offline queues and applications to both HYD and CLT teams
- Received “Bright Star” and “Shining Star” appreciation award from Client
- Received 'Customer Champion' appreciation award
- Received “Message in a Bottle” appreciation award
- Minimized compliance defects and achieved 100% client rating
- Active member of FUN team
- Received “Strong Governance” and “Act as Owners – Bright Star” appreciation award
Process Specialist (SME – Subject Matter Expert)
COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT LTD
Hyderabad
10.2012 - 09.2014
- Coordinating Business & IT teams from various projects and reporting to Lead Operations
- Preparation of Weekly & Monthly Quality review decks, MIS Reports, dashboards and getting reviewed by Clients
- Charge of updating and getting Client Approval of Process Documentation by regularly monitoring change in SOPs
- Handling team of 20
- Assigning inventory to the team received from Client on daily basis, on Job Training, providing HIPAA refresher sessions, handling leave requests with eye on target metrics
- Preparation of Periodic Process, Productivity, Quality & Error reports and presenting the same to Senior Management for reviews and team rating
- Auditing team’s production and providing feedback individually
- Achieving 100% production and Quality within the team
- Also, concentrating on 60% of production apart from internal audits
- Handling Client review calls individually
- Ensure team is completing the assigned task on daily bases with in TAT
Senior Quality Analyst – AR Calling
ISPACE GLOBAL SERVICES (INDIA) PVT LTD
Hyderabad
09.2009 - 10.2012
- Fulfilling Client’s requirements as a region co-coordinator & support team
- Auditing team's daily quality along with listening to their calls
- Also, attending weekly individual team client calls for process improvement & learning
- Handling a team of 10
- Assigning inventory received from client to the team
- Feedback sessions with co-team members regarding their quality and defect report
- Preparation of monthly and weekly quality reports and giving presentation and remedies
- Achieving 100% quality at work & reporting to client directly on daily basis
- Sending daily & monthly updated production reports along with audit reports to Client
Process Associate
ZAVATA INDIA (PVT) LTD
Hyderabad
08.2007 - 07.2009
- Analysis on Denials of Claims with resolution on reprocessing claims with insurance
- Involved in overpayment retrieval
- Responsible to train the new joiners
- Assisting clients with complaints and queries through e-mail and calls
- Assisting the team lead in generating and maintaining monthly and weekly work sheets and reports
- Achieved three ‘Performer of the month’ awards
- Received letters of appreciations from company & client
Customer Service Associate
AEGIS BPO SERVICES (PVT) LTD
Hyderabad
12.2005 - 07.2007
- Handling inbound calls for internet queries
- High Quality scores with zero critical error consistently
- Contributed towards individual targets and team goals
- Based on performance review, been assigned with individual responsibilities
Education
Bachelor of Commerce -
Osmania University
Osmania University01.2003
Skills
- Underwriting agreements
- Credit analysis
- Client management
- Process training
- Task assignment
- Quality assurance
Languages
- English
- Hindi
- Telugu
Personal Information
- Date of Birth: 07/27/82
- Nationality: Indian
Timeline
Team Lead (Commercial and Consumer – SWAT)
Synchrony Financial
09.2015 - Current
Process Specialist (SME – Subject Matter Expert)
COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT LTD
10.2012 - 09.2014
Senior Quality Analyst – AR Calling
ISPACE GLOBAL SERVICES (INDIA) PVT LTD
09.2009 - 10.2012
Process Associate
ZAVATA INDIA (PVT) LTD
08.2007 - 07.2009
Customer Service Associate
AEGIS BPO SERVICES (PVT) LTD
12.2005 - 07.2007
Bachelor of Commerce -
Osmania University
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