Cooking
Hi, I’m
Geethika Anupati Karunaker
IT Service Desk Analyst II
Hyderabad
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
9
years of professional experience
4
years of post-secondary education
Work History
InvescoHyderabad
Analyst II, Infra CX
08.2019 - Current
Job overview
- Discovered root causes of problems and identified appropriate solutions.
- Queried databases for information needed for report processing.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
- Researched and adopted new technologies to add value to existing offerings.
- Investigated system issues and implemented resolutions to reduce downtime.
IT Convergence Hyderabad
Staff Consultant
05.2017 - 07.2019
Job overview
- Collaborated with teams to define, strategize and implement marketing and web strategies.
- Analyzed problematic areas to provide recommendations and solutions.
- Exposure to monitoring the nagios console/ Intermediate skills / working knowledge of Linux, Databases and Open Source environments Basic database SQL knowledge , plus Basic System administration skills (NOC Administrator)
- Good knowledge of using service now to create and work on incidents, create gauges in service now to get the data accordingly Service now ticketing tool
- Create knowledge base articles and SOP of various applications issues and up load it in our technical database, as a result of my performance I have been recognized for my excellent performance
- Good knowledge of handling Critical and High Priority Incidents and to send communications as per the SLA of business
GenpactHyderabad
TECHNICAL ASSOCIATE
10.2013 - 05.2017
Job overview
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Managed hardware inventory tracking system, monitoring deployed hardware and confirming proper hardware collection after use.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Promoted efficiency among departments with prompt resolution of system issues.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
Education
Sri Sarada College of Science And TechnologyBhongir ,India
Bachelor of Science from Electronics And Communication
07.2010 - 07.2013
Narayan Jr College HyderabadHyderabad India
High School Diploma
03.2008 - 03.2009
Skills
ITIL certified
Interests
Timeline
Analyst II, Infra CX
Invesco
08.2019 - Current
Staff Consultant
IT Convergence
05.2017 - 07.2019
TECHNICAL ASSOCIATE
Genpact
10.2013 - 05.2017
Sri Sarada College of Science And Technology
Bachelor of Science from Electronics And Communication
07.2010 - 07.2013
Narayan Jr College Hyderabad
High School Diploma
03.2008 - 03.2009
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