Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Geethika Kodali

Hyderabad

Summary

Highly skilled Quality Assurance Analyst with significant experience in software testing, bug tracking and resolution. Strong understanding of diverse QA methodologies and tools, demonstrating capability to implement comprehensive testing strategies. Proven ability to work collaboratively with development teams to improve overall product quality and performance. Exceptional problem-solving skills leading to successful project completion within stringent deadlines.

Overview

4
4
years of professional experience

Work History

Client Operations Representative

Teleperformance
Toronto
10.2022 - 04.2025
  • Generated reports on customer service metrics for management review.
  • Provided support to other departments as needed to ensure smooth operations.
  • Developed procedures for improving the efficiency of operational processes.
  • Maintained accurate records of customer interactions and transactions.
  • Responded promptly to customer emails and phone calls regarding account information.
  • Analyzed customer feedback surveys to identify trends in their needs or preferences.
  • Provided technical assistance to customers with regards to product use or troubleshooting.
  • Conducted quality assurance checks on customer orders to ensure accuracy.
  • Maintained up-to-date knowledge of company policies and procedures.

Junior Software Quality Assurance Tester

KPMG
Vaughan
09.2021 - 09.2022
  • Monitored bug resolution efforts and ensured problems are properly identified, tracked, reported on, and resolved in a timely manner.
  • Identified defects in the application and documented them with clear steps to reproduce the issue.
  • Participated in daily status meetings to discuss project progress, issues, risks with team members.
  • Performed compatibility testing on different browsers and mobile devices.
  • Documented all phases of testing including results analysis and summary reports.
  • Performed functional, regression, user acceptance, integration, system, performance testing of web-based applications.
  • Reviewed software requirements and specifications to determine appropriate test cases.
  • Developed, maintained, and executed manual test scripts for various applications.
  • Analyzed system requirements and developed detailed test plans and strategies.

Education

Post Graduation Degree - Computer Science

Fanshawe College
London, Canada
08-2021

Bachelor in Technology - Computer Science Engineering

GITAM Deemed To Be University
Visakhapatnam, India
04-2018

Skills

  • Test planning
  • Defect tracking
  • Usability testing
  • Regression testing
  • Test automation
  • Performance testing
  • User acceptance testing
  • Mobile application testing
  • System integration testing
  • Test plan development
  • Test script writing
  • Technical support
  • Agile methodology
  • Test case creation
  • Process improvement

Languages

Telugu
First Language
Telugu
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Client Operations Representative

Teleperformance
10.2022 - 04.2025

Junior Software Quality Assurance Tester

KPMG
09.2021 - 09.2022

Post Graduation Degree - Computer Science

Fanshawe College

Bachelor in Technology - Computer Science Engineering

GITAM Deemed To Be University

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Geethika Kodali