GEETHIKA KRISHNAN G
PALA
Summary
Strategic Senior Executive driving growth and operational improvement. Leads cross-functional teams to optimize processes and enhance profitability while fostering strong stakeholder relationships. Excels in navigating challenges and capitalizing on opportunities for sustainable development. Delivers projects through effective communication and problem-solving, ensuring efficient operations in a dynamic environment.
Overview
6
6
Languages
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Facility Executive - Site Lead
CBRE - VKL - A dsm Firmenich Company
Kochi
07.2025 - 07.2026
- Lead end-to-end facility management operations, ensuring seamless functioning of corporate and operational premises in alignment with organizational goals.
- Coordinated and managed vendors for housekeeping, security, maintenance, utilities, and support services, ensuring service-level compliance and cost efficiency.
- Drive adherence to workplace safety, hygiene, statutory compliance, and company policies, supporting audits and internal governance standards.
- Oversaw asset management, infrastructure upkeep, space utilization, and procurement of office supplies to enhance operational efficiency.
- Act as a key liaison between administration, HR, finance, and operations teams to support business continuity and employee workplace experience.
- Monitored facility performance metrics, resolved issues proactively, and implemented process improvements to elevate service quality and operational excellence.
Visa Sales Consultant
HTIC GLOBAL
Kochi
03.2025 - 05.2025
- Guided clients through visa application process, ensuring accurate documentation and adherence to immigration laws.
- Assisted clients with visa applications, ensuring accurate documentation and compliance with immigration laws.
- Resolved customer queries via phone, email, and in-person interactions, enhancing overall customer satisfaction.
- Collaborated with backend teams to process applications within stipulated timeframes.
- Tracked application statuses and maintained records to facilitate timely and successful visa issuance.
CULTURAL AGENTE
Experiment
BOGOTAD.C
07.2024 - 10.2024
- Supported English language programs in bilingual schools as a cultural agent.
- Responded to emergency calls and provided immediate assistance to citizens.
- Conducted thorough investigations of crimes and gathered evidence for cases.
- Collaborated with community members to enhance public safety initiatives.
SENIOR EXECUTIVE FLEET CARE
FLEET MANAGEMENT SERVICE PVT LTD
COCHIN
08.2022 - 06.2023
- Managed documentation and welfare services for seafarers, enhancing support and ensuring adherence to industry standards.
- Cultivated relationships with regulatory bodies to uphold compliance with legal and industry standards.
- Oversaw documentation and welfare services for seafarers.
Customer Service Executive
INTERGLOBE AVIATION LTD INDIGO AIRLINES
COCHIN
02.2019 - 07.2022
- Coordinated with customers on travel plans and flight bookings.
- Resolved complex complaints and issues, ensuring high customer satisfaction.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
- Investigated and corrected customer billing errors, enhancing accuracy and reliability of service.
- Trained new staff on customer service protocols and systems, fostering a team-oriented environment.
- Developed and implemented customer service policies and procedures, raising the standard of service provided.
- Followed company regulations, policies and processes.
- Created and enforced customer service policies and procedures, elevating service standards.
Education
Bachelor of Business Administration - Business Administration
MAR AUGUSTHINOSE COLLEGE
Ramapuram 06.2015 - 04.2018
HIGHER SECONDARY -
S.M.V.HSS
PoonjarSkills
- Organizational awareness
- Budget management
- Quality control
- Program oversight
- Executive communication
- Consulting
- Facility branding
- Decision-Making authority
- Digital transformation
- Leadership excellence
- Executive presence
- Negotiation
- Process innovation
- Financial management
- Workplace management
- Vendor management
- Asset optimization
- Operational efficiency
- Customer relationship management
- Process improvement
- Performance monitoring
- Team leadership
- Effective communication
- Problem solving
- Project management
- Time management
- Resource optimization
Languages
C2 Proficient, B1 Intermediate, A2 Elementary, C2 Proficient, A2 Elementary, A2 Elementary
Languages
English
First Language
Hindi
Upper Intermediate
B2
Tamil
Upper Intermediate
B2
Telugu
Upper Intermediate
B2
Malayalam
Proficient
C2
Spanish
Elementary
A2
Timeline
Facility Executive - Site Lead
CBRE - VKL - A dsm Firmenich Company
07.2025 - 07.2026
Visa Sales Consultant
HTIC GLOBAL
03.2025 - 05.2025
CULTURAL AGENTE
Experiment
07.2024 - 10.2024
SENIOR EXECUTIVE FLEET CARE
FLEET MANAGEMENT SERVICE PVT LTD
08.2022 - 06.2023
Customer Service Executive
INTERGLOBE AVIATION LTD INDIGO AIRLINES
02.2019 - 07.2022
Bachelor of Business Administration - Business Administration
MAR AUGUSTHINOSE COLLEGE
06.2015 - 04.2018
HIGHER SECONDARY -
S.M.V.HSS