I would like a career that gives me rich exposure through diverse assignments and working with people of high caliber. I would consistently look out for challenges, which would help me to achieve my personal and professional goal.
Attentive professional proficient in administrative student visa application complexities, processes, and requirements. In-depth knowledge of risk framework and unlawful activity. Commended for effectively handling complex cases and keeping up-to-date on regulatory laws.
Overview
7
7
years of professional experience
Work History
Admission & Visa Officer
PulseUk International Study Abroad
Aluva, Ernakulam
12.2023 - Current
Processed visa applications efficiently and accurately for diverse clientele.
Reviewed supporting documents to ensure compliance with regulations and guidelines.
Communicated clearly with applicants regarding application status and requirements.
Advised students on visa requirements and application processes.
Coordinated document collection from applicants for visa processing.
Evaluated supporting documents for accuracy and completeness.
Assisted in training new staff on visa procedures and policies.
Maintained accurate records of visa applications and applicant communications.
Processed visa applications, analyzing documents for validity.
Provided advice on changes in immigration regulations and procedures.
Prepared accurate records of decisions made on each application.
Monitored the progress of visa applications and provided updates to applicants.
Proper data and record keeping of student
Report preparing and submitting to management
Preparing SOP for applications
Preparing financail expense sheet for students loan process
Connecting with University delegates for students update and requirements
Application Team Member
Salve Maria International
Ernakulam
08.2021 - 10.2023
Collaborated with team members to streamline daily operations and improve efficiency.
Supported customer service initiatives by addressing inquiries and providing assistance.
Participated in team meetings to discuss process improvements and operational challenges.
Trained new employees on procedures and company policies for smooth onboarding.
Submitting applications to universities and ensuring the issuance of offer letters
Data keeping and Report preparing
Admission Process Associate
Santamonica Study Abroad Pvt. Ltd
Ernakulam
02.2020 - 04.2021
Managed student application processes for international study programs.
Coordinated communication between students and partner institutions abroad.
Resolved student inquiries through effective communication and problem-solving skills.
Participated in regular team meetings and provided input on ways to improve existing processes.
Customer Support Associate
Sutherland Global Services
04.2018 - 08.2019
Provided exceptional customer support through the chat process for Amazon.ca.
Resolved customer inquiries using company-specific tools and systems.
Escalated complex issues to appropriate departments for resolution.
Resolved customer inquiries in a timely manner.
Analyzed customer service trends and created solutions to address them.
Responded to customer feedback and suggestions.
Education
Bachelor of Arts - English Literature
Pavaathma College
Murickassery
01.2018
Plus 2 -
Govt. HSS Vellathooval
Kerala University
01.2015
S S L C -
Fathima Matha Girls HSS
Koombanpara
01.2013
Skills
Computer Hardware
Computer Software
MS-Office
Disclaimer
I hereby declare that the above-furnished details are true and correct to the best of my knowledge and belief.
References
Sr. Jolly K.V, Pavanathma College Murickassery, 8301078401
Visiting Faculty Member - Diaspora Studies at Study Abroad Program - Gujarat UniversityVisiting Faculty Member - Diaspora Studies at Study Abroad Program - Gujarat University