Cloud & Devops Engineer
Palo Alto Networks (Client)
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
In-House Responsibilities
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
-Identified and remediated single points of failure and security risks.
- Displayed sound understanding of standard networking protocols, virtual networks and load balancing.
- Interfaced directly with customers, stakeholders and end-users regarding capability architectures, requirements and use cases to derive, develop and decompose next-cycle updates and specifications.
- Managed use of various types of databases and configured, installed and upgraded new ones.
Monitored automated build and continuous software integration process to drive build/release failure resolution.