Geetika Chawla
New Delhi
Overview
4
4
years of professional experience
Work History
Technical Operations Analyst
Ameriprise Financial
Gurugram
08.2023 - Current
- Delivered end-to-end production support for advisor-facing applications, ensuring rapid issue resolution and minimal business impact.
- Designed and implemented REST APIs for cross-team integrations to facilitate data exchange and service orchestration in compliance with business requirements.
- Supported migration of Field Administration applications to cloud, overseeing environment setup, data migration, and troubleshooting.
- Monitored nightly batch operations, proactively resolving job failures to ensure system stability.
- Analyzed distributed system bottlenecks, recommending optimizations in batch processes and database queries to enhance performance.
- Implemented application performance enhancements, driving improvements in system efficiency and response times.
Graduate Intern
Ameriprise Financial
Gurugram
02.2023 - 08.2025
- Learned and applied monitoring tools (Dynatrace, Sumo Logic) to analyze application performance and detect system issues proactively.
- Supported incident management activities, including triage, root-cause analysis, and documentation of resolution steps.
- Collaborated with senior analysts and developers to understand system integrations, batch job execution, and distributed system architecture.
- Documented standard operating procedures and application support manuals, improving knowledge transfer and operational consistency.
Internship
• Indian Railways Catering and Tourism Corporation (IRCTC)
Delhi
09.2021 - 11.2021
- Assisted in the IT Cell with application support and system monitoring, gaining exposure to large-scale enterprise systems.
- Supported ticketing and service request resolution by helping to troubleshoot user-reported issues.
Education
Bachelor of Science - Information Technology
Dr. Akhilesh Das Gupta Institute of Technology
Delhi, India 01-2022
Diploma - Computer Engineering
Kasturba Institute of Technology
Delhi, India01-2019
X (Secondary) -
Kulachi Hansraj Model School
Delhi, India01-2015
Skills
Languages C/C,Java, SQL, Python, Shell Script
Operating systems UNIX, Windows
Tools & Platforms TWS, ServiceNow, Jenkins, Dynatrace, Putty, Bitbucket, GitHub, Sumologic, PowerBi, AWS
Methodologies ITIL (Incident, Problem, Change Management), SDLC
Timeline
Technical Operations Analyst
Ameriprise Financial
08.2023 - Current
Graduate Intern
Ameriprise Financial
02.2023 - 08.2025
Internship
• Indian Railways Catering and Tourism Corporation (IRCTC)
09.2021 - 11.2021
Bachelor of Science - Information Technology
Dr. Akhilesh Das Gupta Institute of Technology
Diploma - Computer Engineering
Kasturba Institute of Technology
X (Secondary) -
Kulachi Hansraj Model School
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