Overview
Work History
Education
Skills
Timeline
Generic

Geetika Chawla

New Delhi

Overview

4
4
years of professional experience

Work History

Technical Operations Analyst

Ameriprise Financial
Gurugram
08.2023 - Current
  • Delivered end-to-end production support for advisor-facing applications, ensuring rapid issue resolution and minimal business impact.
  • Designed and implemented REST APIs for cross-team integrations to facilitate data exchange and service orchestration in compliance with business requirements.
  • Supported migration of Field Administration applications to cloud, overseeing environment setup, data migration, and troubleshooting.
  • Monitored nightly batch operations, proactively resolving job failures to ensure system stability.
  • Analyzed distributed system bottlenecks, recommending optimizations in batch processes and database queries to enhance performance.
  • Implemented application performance enhancements, driving improvements in system efficiency and response times.

Graduate Intern

Ameriprise Financial
Gurugram
02.2023 - 08.2025
  • Learned and applied monitoring tools (Dynatrace, Sumo Logic) to analyze application performance and detect system issues proactively.
  • Supported incident management activities, including triage, root-cause analysis, and documentation of resolution steps.
  • Collaborated with senior analysts and developers to understand system integrations, batch job execution, and distributed system architecture.
  • Documented standard operating procedures and application support manuals, improving knowledge transfer and operational consistency.

Internship

• Indian Railways Catering and Tourism Corporation (IRCTC)
Delhi
09.2021 - 11.2021
  • Assisted in the IT Cell with application support and system monitoring, gaining exposure to large-scale enterprise systems.
  • Supported ticketing and service request resolution by helping to troubleshoot user-reported issues.

Education

Bachelor of Science - Information Technology

Dr. Akhilesh Das Gupta Institute of Technology
Delhi, India
01-2022

Diploma - Computer Engineering

Kasturba Institute of Technology
Delhi, India
01-2019

X (Secondary) -

Kulachi Hansraj Model School
Delhi, India
01-2015

Skills

Languages C/C,Java, SQL, Python, Shell Script

Operating systems UNIX, Windows

Tools & Platforms TWS, ServiceNow, Jenkins, Dynatrace, Putty, Bitbucket, GitHub, Sumologic, PowerBi, AWS

Methodologies ITIL (Incident, Problem, Change Management), SDLC

Timeline

Technical Operations Analyst

Ameriprise Financial
08.2023 - Current

Graduate Intern

Ameriprise Financial
02.2023 - 08.2025

Internship

• Indian Railways Catering and Tourism Corporation (IRCTC)
09.2021 - 11.2021

Bachelor of Science - Information Technology

Dr. Akhilesh Das Gupta Institute of Technology

Diploma - Computer Engineering

Kasturba Institute of Technology

X (Secondary) -

Kulachi Hansraj Model School
Geetika Chawla