Geetika Handa
Inside Sales Expert
Ernakulam
Summary
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Creative Senior Program Manager with exceptional background in IT industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Adobe cloud solutions (SaaS)expertise, including competitive offerings, pricing and market positioning.
Proficient Inside Sales Executive delivering encouragement and feedback to help employees be successful.
Energetic professional with great poise. Well-trained in product pitch .
Proactive and meticulous Inside Sales with over 18 years of experience in IT industry.
Proficiencies in inventory control, sales, staff training and development.
Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Highly committed with hardworking mentality to maintain quality of services and products. Adept individual with more than 15 years working as Manager for $1M revenue-generating business.
Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
18
18
years of professional experience
24
24
years of post-secondary education
Work History
Sr. Program Manager
Denave India Pvt Ltd
02.2022 - 03.2022
- Handled 15+ Team members for multiple project(HP,Redhat,Trimble,Gitlab,Zapoj & MS DPSS)
- Building Ecosystem & Driving on Pan India Engagement with Key customers & Partners, Organizing programs and activities in accordance with the mission and goals of the organization
- Developing new programs to support the strategic direction of the client
- Creating and managing long-term goals
- Developing a budget and operating plan for the program
- Developing an evaluation method to assess program strengths and identify areas for improvement
- Writing program funding proposals to guarantee uninterrupted delivery of services
- Managing a team with a diverse array of talents and responsibilities
- Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance
- Implementing and managing changes and interventions to ensure project goals are achieved
- Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
- Producing accurate and timely reporting of program status throughout its life cycle
- Analyzing program risks
- Working on strategy with the marketing team.
Enterprise Account Manager
Infragistics Inc
12.2019 - 02.2022
- Handled Pan India Customer:ABB, Socgen, BNY Mellon, E&Y,Fidelity International, Scientific Games
- Handled Channel Partner:On-boarding, develop executed Marketing plans & programs to achieve business targets with partners like IT Solution, SoftwareONE, Softcell, Sonata and many more
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Built and cultivated healthy pipeline of customers $500K
- Articulated and demonstrated product concepts and offerings to clients in easily .
- Worked with service and project management departments to provide total support to clients.
- Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
- Generated new contacts through networking and cold calling.
- Advertised and promoted solutions and services to reach target audiences across global markets.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed accounts to retain existing relationships and grow share of business.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Drove sales by developing multi-million dollar contract sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products
- Sales Identifying and acquiring new logos and creating new business opportunities in existing and new accounts.
- Gaining an understanding of customers’ diverse, specific business needs and apply product knowledge to meet them. Carrying out cold-calling to create interest in products and services and for generating new business leads.
- Proposals and documentations Coordinating with the solutions, finance and service line/ delivery teams towards response to RFPs/ opportunities.
- Delivering proposal presentations and solution discussions with the client, commercial/ contract negotiation. Formalizing the agreement/ MSA by coordinating with legal teams and taking approvals from the stakeholders.
- Client engagement Maintaining relationship with the client by conducting workshops and providing necessary support, information and guidance on new opportunities and service improvements.
- Events and Marketing Participating and conducting business conferences to reach out for more opportunities.
Distributor Inside Sales Manager
Adobe System
03.2017 - 05.2018
- Manage Distributor team (Field/Inside Sales) to achieve renewal quotes and New customer Acquisition - Engage in cross -sell/up-sell sales activities
- On-boarding, develop executed Marketing plans & programs to achieve business targets for Channel Partners like Targus, Microtech,TM System and many more.
- Created pricing schedules and determined discount rates.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Delivered orders to customers to drive full satisfaction.
- Immediately addressed problems with customers to promote speedy resolution.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Maintained positive relationships with customers to promote continued business opportunities.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Maintained records of sales and customer information to support accuracy.
Renewal Lead
Adobe Systems
03.2013 - 03.2017
- Leading business with 5 Member Team - Provide recommendations based on customers’ business needs and usage patterns -Managing team for driving renewal revenue with a strategic focus for retention & upsell/cross-sell for company
- Own, drive and manage the renewals process in collaboration with the account team by working with internal resources
- Provided executive management with complete visibility to renewals and solicited executive involvement to salvage high-value accounts with complex or unusual objections to continued business relations.
- Pursued timely interactions with existing clients to gauge satisfaction, resolve objections and secure contract renewals.
- Validated sales agents' and customers' experience to develop actionable insights into factors determining success or failure of renewal attempts.
- Prioritized organizational goals and core values in acting on decisions benefitting company while achieving high rate of customer satisfaction.
- Negotiated high-dollar contracts with extremely complex terms, conditions and considerations, skillfully navigating market conditions and client dispositions to secure optimal terms for company.
- Managed complex sales funnel $1M according to business plan designed to accelerate sales growth.
- Used disciplined execution of renewals process and funnel management to reach and exceed sales goals.
- Engaged field account executives and customers in strategic product and service discussions, compiling data gained from interviews electronically.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Prepared sales presentations for clients showing success and credibility of products.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Lead
North, Adobe Systems
02.2009 - 02.2013
- Managing team of ISRs
- Building partner commitment -business development planning - Co-create and manage partner to business plans to help the partner grow their business with measurable partner deliverables by analyzing the partner’s capabilities and mapping them to market opportunities/goals
- Building Partner Capacity - revenue planning - Co-create and manage partner to solution sales plans per managed partner per solution area of focus to set measurable goals to grow the solution/practice
- Value Sell - revenue planning - Work with partner’s sales management and sales team to analyze portfolio and partner pipeline accuracy
- Coach partners on pipeline management activities
- Engage in co-selling/sales support activities with partners and their customers for key opportunities
Inside Sales Executive
Microsoft India
10.2006 - 01.2009
- Arvato Payroll)
- Identifies business opportunities-Identifying prospects and evaluating their position in the industry; researching and analyzing sales options
- Interacting with the SMB
- Build tactical and strategic relationships with customers to serve as a business and functional advocate
- Create and deliver qualified opportunities and coordinate with Account Managers and channel partner to enhance business development while working closely with the sales channel to ensure target achievements and timely closure thereafter
- Involved in end-to-end IT sales starting from Lead Generation to closure
- Maintaining Leads on CRM
Sales Coordinator
HP
01.2004 - 01.2006
- Working directly with team management to ensure that all the administrative and support functions of the sales department
Education
B.A - Art
St.Paul Schools
Gorakhpur 05.2000 - 07.2024
Skills
Project coordination
undefinedAccomplishments
- Sales Achievers Award 2015 WWFO Team, Adobe Systems Inc
- This award is given to achievers on 125% of annual sales quota at worldwide sales conference, LAS Vegas, USA
- Sales Achievers Awards 2014 WWFO Team, Adobe Systems Inc
- This award is given to achievers on 125% of annual sales quota at worldwide sales conference, LAS Vegas, USA
- Completed: Leadership Women Leadership Training from Leadership Research
- Institute (California) Sponsored by Adobe
- Personal Strengths:-
- Hard working
- Quick learner
- Self -Motivated
- Personal Details:-
- Father’s Name:-Ashok Joneja
- Husband’s Name:-Navin Handa
Timeline
Sr. Program Manager
Denave India Pvt Ltd
02.2022 - 03.2022
Enterprise Account Manager
Infragistics Inc
12.2019 - 02.2022
Distributor Inside Sales Manager
Adobe System
03.2017 - 05.2018
Renewal Lead
Adobe Systems
03.2013 - 03.2017
Lead
North, Adobe Systems
02.2009 - 02.2013
Inside Sales Executive
Microsoft India
10.2006 - 01.2009
Sales Coordinator
HP
01.2004 - 01.2006
B.A - Art
St.Paul Schools
05.2000 - 07.2024
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