Summary
Overview
Work History
Education
Skills
Websites
Language Expertise
Accomplishments
Affiliations
Timeline
Work Preference
Work Availability
Languages
Interests
Hi, I’m

GEETIKA KESWANI

Mumbai
The first one gets the oyster, the second gets the shell
Andrew Carnegie
GEETIKA KESWANI

Summary

Dynamic Account Manager with a proven track record at Vois, adept at driving revenue growth through strategic market analysis and exceptional client rapport. Skilled in CRM management and financial statement preparation, I excel in fostering team collaboration and enhancing operational efficiency, consistently achieving high client satisfaction and retention rates.

Overview

7
years of professional experience
3
Languages

Work History

Vois
Pune

Account Manager
05.2024 - 03.2026

Job overview

  • Developed strategies to boost revenue from existing accounts through market trend analysis.
  • Managed client relationships, ensuring high satisfaction and retention rates.
  • Prepared monthly financial statements for each account to track performance metrics.
  • Maintained accurate records of customer interactions in CRM system to support data integrity.
  • Provided training and guidance to new account managers for effective onboarding.
  • Collaborated with sales team to identify optimal approaches for increasing market share.
  • Oversaw multiple accounts simultaneously while consistently meeting deadlines.

ADP Pvt Ltd
Pune

Payroll Specialist
05.2023 - 05.2024

Job overview

  • Delivered global HCM services while cultivating strong professional relationships and overseeing payroll operations.
  • Managed financial tasks, including payroll processing and account oversight.
  • Assisted clients with HR talent acquisition, time management, tax compliance, and employee benefits.
  • Collaborated with HR to improve onboarding and payroll integration processes.
  • Processed bi-weekly payroll for over 500 employees, ensuring accuracy and proper deductions.
  • Reviewed timesheets to verify accuracy prior to payroll processing for compliance maintenance.
  • Prepared quarterly government reports, including 941s, W-2s, and 1099s.
  • Finalized end-of-period payroll tax returns to adhere to regulatory deadlines.

WNS global service Pvt Lid
Pune

Team Lead Trainer
07.2019 - 05.2023

Job overview

  • Achieved significant improvement in client satisfaction through effective BPM solutions.
  • Led projects to enhance customer service responsiveness and reduce wait times.
  • Tracked and resolved customer issues promptly to ensure high service quality.
  • Utilized effective problem-solving techniques to address product and service concerns.
  • Managed roles within BPO BPM customer service sectors to optimize operations.
  • Conducted training sessions to improve employee skills and knowledge retention.
  • Facilitated workshops to foster teamwork and enhance communication skills.
  • Mentored junior trainers to elevate their delivery and presentation techniques.

Education

Modern College of Arts, Science And Commerce

Bachelor of Commerce from B.com
06-2015

St . Xavier's High School

High School Diploma
04-2014

Skills

  • Revenue growth strategies
  • CRM management
  • Financial statement preparation
  • Payroll administration
  • Data analysis
  • Team building
  • Client rapport
  • Accounts payable and receivable
  • Schedule management
  • Operations management
  • Communication skills
  • Client meetings
  • Workflow prioritization
  • New account creation
  • Weekly payroll processing
  • Account servicing
  • Talent management
  • International market strategies
  • Lead development
  • Compliance management
  • National account oversight
  • Competitive product analysis
  • Client acquisition

Websites

Language Expertise

  • English - Professional Working Proficiency
  • Hindi - Native Fluency
  • French - Elementary Proficiency

Accomplishments

  • ⭐ Recognized for consistently exceeding client satisfaction and retention targets.
    ⭐ Awarded for outstanding performance in account management and revenue growth initiatives.
    ⭐ Recognized for excellence in payroll accuracy, compliance, and timely processing of 500+ employee payrolls.
    ⭐ Received appreciation for streamlining onboarding and payroll integration processes.
    ⭐ Honored for delivering impactful training sessions that improved customer service performance and team productivity.
    ⭐ Recognized as a top-performing Team Lead Trainer for mentoring new trainers and enhancing employee performance.
    ⭐ Received recognition for exceptional communication, leadership, and client management skills.

Affiliations

  • Building lasting client relationships
  • Solving business challenges
  • Coaching and mentoring teams
  • Negotiating win-win solutions
  • Exploring process improvements
  • Learning new technologies
  • Driving client success

Timeline

Account Manager

Vois
05.2024 - 03.2026

Payroll Specialist

ADP Pvt Ltd
05.2023 - 05.2024

Team Lead Trainer

WNS global service Pvt Lid
07.2019 - 05.2023

Modern College of Arts, Science And Commerce

Bachelor of Commerce from B.com

St . Xavier's High School

High School Diploma

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsTeam Building / Company Retreats401k matchCareer advancement
Availability
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thursday
friday
saturday
sunday
morning
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evening
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Languages

English
Bilingual or Proficient (C2)
French
Beginner (A1)
Hindi
Advanced (C1)

Interests

Building lasting client relationships

Solving business challenges

Coaching and mentoring teams

Exploring process improvements

Learning new technologies

Collaborating across teams

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GEETIKA KESWANI