Hi, I’m
Geetika Prasher
Senior Solution Integrator
New Delhi
Summary
Dynamic Solution Integrator with more than 11 years of diverse global experience and multi-platform knowledge. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
years of professional experience
6
years of post-secondary education
2
Certificates
Work History
Ericsson India Global Services Pvt LtdNOIDA
Senior Solution Integrator
04.2016 - Current
Job overview
- 6+ years of experience in Online Charging System deployment and Managed Services serving more than 15 Operational countries globally in GSM environments
- Multi-Platform and Multi-Domain experience in BSS Prepaid IN Nodes, Radio Access and Packet Core, MPBN and MPLS networks
- Inheriting very good administration knowledge of Unix,Linux,Solaris and basic database administration experience of Oracle and Cassandra
- Leading and handling complex and diverse networks independently with exposure to scheming and sketching the development, installation, integration, and operation of charging system nodes/servers.
- Performing system upgrades and drafting maintenance procedures for corresponding nodes, integrated peers, and applications software
- Handling customer visits for solution, presentations, defining functional requirement specifications, identifying scope and cost estimation
- Review statement of Compliance document and customer solution descriptions
- Supporting market and sales organization as specialist in solution portfolio
BT (e-serve) India Pvt. Ltd.Gurugram
Problem Management Analyst
04.2015 - 03.2016
Job overview
- Leadership experience in Problem management where led team of 4; Identified trends and potential problem sources for Network Infrastructure of Royal Bank of Scotland; improved operations and provided exceptional service.
- Produced detailed and relevant network fault reports of more than 50 branches of Royal Bank of Scotland to analyze problems, identify root cause and make recommendations to respective Process teams
- Accountable for remedial actions where evaluated existing processes to develop improvement plans to provide zero recurring P1/P2 incidents and preventive maintenance.
Orange Business Services IndiaGurugram
Service Desk Specialist
10.2014 - 03.2015
Job overview
- Provided customer support services and network management to client SITA Aero Networks which included 150+ domestic and international airports worldwide
- Engaged in user support interactions via telephone, chat and email platforms where acted as First Point of Contact to any inbound customer related query and issue
- Monitored and Identified system hardware(Routers), network infrastructure and connectivity issues related to LAN, WAN, MPLS, BGP that prevented execution of user-initiated tasks via Orange NMS and logging service tickets into incident tracking system (ServiceNow) to facilitate faster problem identification and resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Resolved common user concerns by utilizing preset issue resolution scripts and collaborated with vendors to locate replacement components and resolve advanced problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Ericsson India Global Services Pvt LtdNOIDA
Assistant Engineer
09.2011 - 09.2014
Job overview
- Joined as Off-rolls employee in 2011 as fresher and emerged as On-Rolls multi-domain lead in 2013 handling 14+ Operational countries and team of 5 assistant engineers within 2 years
- Fault surveillance and management expertise in Global Network Operation Centre (GNOC) delivering Managed Services to Airtel Africa Operations comprising of 14 operational countries and multi-platform BSS domains like Core, Radio Access Network, Packet Core Network, Transmission and Packet Backbone Network
- Health-Check Analysis and Fault Surveillance/Event Management of MPBN Nodes(Juniper/Cisco routers and switches), Firewalls and Linux based Servers via Ericsson MSDP(Managed Services delivery Platform) and Tools
- Accountable and Responsible for adhering to KCIs (Keep Customer Informed) and KPIs (Key-Performance Indicators) as per ITIL guidelines and framework
- Conducted root-cause analysis of component failures related to multiple BSS domains.
Education
Radha Govind Engineering CollegeUttar Pradesh
Bachelors of Technology from Electronics And Communications Engineering
07.2007 - 08.2011
University Overview
- Awarded Ms RGEC of the year
- Elected Captain of College Annual Festival and HEad Coordinator for Fashion Show
VVDAV Public SchoolNew Delhi
High School Diploma
04.2005 - 05.2007
Skills
Technical Analysis
Timeline
5G Technology Strategy: Next-Generation Mobile Networking;Ericsson
09-2022
ETCP Charging System Associate, Ericsson
10-2019
Senior Solution Integrator
Ericsson India Global Services Pvt Ltd
04.2016 - Current
Problem Management Analyst
BT (e-serve) India Pvt. Ltd.
04.2015 - 03.2016
Service Desk Specialist
Orange Business Services India
10.2014 - 03.2015
Assistant Engineer
Ericsson India Global Services Pvt Ltd
09.2011 - 09.2014
Radha Govind Engineering College
Bachelors of Technology from Electronics And Communications Engineering
07.2007 - 08.2011
VVDAV Public School
High School Diploma
04.2005 - 05.2007
Accomplishments
- Rewarded with Employee Partnership Award for MTN Conakry project by completing Zero Delta Data Migration to Next Generation Voucher Servers with accuracy and efficiency
- Documented and resolved Issues related to Maiden installation and Data Migration of Next Generation Voucher Servers for Milicom CA - Altamira OCS Swap Program via automated tool which led to massive reduction in manual hours and project timelines for which was again rewarded with Employee Partnership Award
- Rewarded with ACE award multiple times for effectively helping team members and mentoring new joiners via knowledge sharing and training sessions
- Multiple appreciations and acknowledgements from operators globally for excellent customer handling and flawless solution delivery.
Certification
ETCP Charging System Associate, Ericsson
Homeschooling, Cooking
Mother of Two Toddlers, so amusing them with facts,figures and knowledge in an exciting way is my daily favorite slot of day
Similar Profiles
Avinash Kumar SrivastavaAvinash Kumar Srivastava
RAN Specialist at Ericsson India Global Services Pvt LtdRAN Specialist at Ericsson India Global Services Pvt Ltd
Jagveer Singh RathoreJagveer Singh Rathore
RAN Integration Lead, NOC Lead, RAN Solution Architect, NPI- Test Engineer at Ericsson India Global Services Pvt. Ltd.RAN Integration Lead, NOC Lead, RAN Solution Architect, NPI- Test Engineer at Ericsson India Global Services Pvt. Ltd.
ANUPAM SHUKLAANUPAM SHUKLA
Assistant Manager - Total Rewards at Ericsson India Global Services Pvt LtdAssistant Manager - Total Rewards at Ericsson India Global Services Pvt Ltd
RESHMI BARRESHMI BAR
Associate Engineer at Ericsson India Global Services Pvt. LtdAssociate Engineer at Ericsson India Global Services Pvt. Ltd
Ajit SinghAjit Singh
Financial Modeling Student(Internship) at InvactFinancial Modeling Student(Internship) at Invact