GEETIKA KESWANI
Mumbai
Summary
Dynamic Account Manager with a proven track record at Vois, adept at driving revenue growth through strategic market analysis and exceptional client rapport. Skilled in CRM management and financial statement preparation, I excel in fostering team collaboration and enhancing operational efficiency, consistently achieving high client satisfaction and retention rates.
Overview
7
7
years of professional experience
Work History
Account Manager
Vois
Pune
06.2024 - 03.2026
- Developed strategies to boost revenue from existing accounts through market trend analysis.
- Managed client relationships, ensuring high satisfaction and retention rates.
- Prepared monthly financial statements for each account to track performance metrics.
- Maintained accurate records of customer interactions in CRM system to support data integrity.
- Provided training and guidance to new account managers for effective onboarding.
- Collaborated with sales team to identify optimal approaches for increasing market share.
- Oversaw multiple accounts simultaneously while consistently meeting deadlines.
Payroll Specialist
ADP Pvt Ltd
Pune
05.2023 - 05.2024
- Delivered global HCM services while cultivating strong professional relationships and overseeing payroll operations.
- Managed financial tasks, including payroll processing and account oversight.
- Assisted clients with HR talent acquisition, time management, tax compliance, and employee benefits.
- Collaborated with HR to improve onboarding and payroll integration processes.
- Processed bi-weekly payroll for over 500 employees, ensuring accuracy and proper deductions.
- Reviewed timesheets to verify accuracy prior to payroll processing for compliance maintenance.
- Prepared quarterly government reports, including 941s, W-2s, and 1099s.
- Finalized end-of-period payroll tax returns to adhere to regulatory deadlines.
Team Lead Trainer
WNS global service Pvt Lid
Pune
07.2019 - 05.2023
- Achieved significant improvement in client satisfaction through effective BPM solutions.
- Led projects to enhance customer service responsiveness and reduce wait times.
- Tracked and resolved customer issues promptly to ensure high service quality.
- Utilized effective problem-solving techniques to address product and service concerns.
- Managed roles within BPO BPM customer service sectors to optimize operations.
- Conducted training sessions to improve employee skills and knowledge retention.
- Facilitated workshops to foster teamwork and enhance communication skills.
- Mentored junior trainers to elevate their delivery and presentation techniques.
Education
Bachelor of Commerce - B.com
Modern College of Arts, Science And Commerce
Pune06-2015
High School Diploma -
St . Xavier's High School
Jabalpur04-2014
Skills
- Revenue growth strategies
- CRM management
- Financial statement preparation
- Payroll administration
- Data analysis
- Team building
- Client rapport
- Accounts payable and receivable
- Schedule management
- Operations management
- Communication skills
- Client meetings
- Workflow prioritization
- New account creation
- Weekly payroll processing
- Account servicing
- Talent management
- International market strategies
- Lead development
- Compliance management
- National account oversight
- Competitive product analysis
- Client acquisition
Language Expertise
- English - Professional Working Proficiency
- Hindi - Native Fluency
- French - Elementary Proficiency
Accomplishments
- ⭐ Recognized for consistently exceeding client satisfaction and retention targets.
⭐ Awarded for outstanding performance in account management and revenue growth initiatives.
⭐ Recognized for excellence in payroll accuracy, compliance, and timely processing of 500+ employee payrolls.
⭐ Received appreciation for streamlining onboarding and payroll integration processes.
⭐ Honored for delivering impactful training sessions that improved customer service performance and team productivity.
⭐ Recognized as a top-performing Team Lead Trainer for mentoring new trainers and enhancing employee performance.
⭐ Received recognition for exceptional communication, leadership, and client management skills.
Affiliations
- Building lasting client relationships
- Solving business challenges
- Coaching and mentoring teams
- Negotiating win-win solutions
- Exploring process improvements
- Learning new technologies
- Driving client success
Timeline
Account Manager
Vois
06.2024 - 03.2026
Payroll Specialist
ADP Pvt Ltd
05.2023 - 05.2024
Team Lead Trainer
WNS global service Pvt Lid
07.2019 - 05.2023
Bachelor of Commerce - B.com
Modern College of Arts, Science And Commerce
High School Diploma -
St . Xavier's High School