Geneann Mathews

With extensive expertise in the BPO, Lead Generation, Real Estate and Asset management, I bring a wealth of experience and knowledge to the role of Head of Quality & Training. My career has been dedicated to leading and managing training functions that enhance training delivery, improve performance, and ensure compliance with industry standards. I have developed and executed strategic plans that drive growth, optimize operations, and improve lead generation outcomes.

Key Areas of Expertise:

• Real Estate & Asset Management: I possess a deep understanding of real estate and asset management, including strategies to optimize asset performance and value. My experience includes developing comprehensive training programs tailored to the specific needs of this industry.
• Lead Generation Strategies: I have a proven track record in devising and implementing effective lead generation strategies. By analyzing data and performance metrics, I have driven quality leads and improved conversion rates, contributing significantly to organizational success.
• Strategic Planning & Execution: My ability to develop strategic plans and execute them effectively has been pivotal in achieving organizational goals. I focus on enhancing operational efficiency, driving growth, and ensuring that all initiatives align with the company's long-term vision.
• Performance Improvement: I am dedicated to continuous performance improvement through the implementation of quality management systems, performance metrics, and best practices. My approach involves regular assessments and audits to maintain high standards and identify areas for enhancement.
• Compliance & Regulatory Knowledge: I have a strong understanding of industry regulations and compliance requirements. This knowledge ensures that all training and quality processes adhere to legal and ethical standards, mitigating risks and maintaining organizational integrity.
• Data Analysis & Reporting: Expertise in data analysis allows me to generate actionable insights, report on key performance indicators (KPIs), and make data-driven decisions. My analytical skills have been crucial in optimizing training programs and improving quality outcomes.
• Leadership & Team Management: My leadership skills are demonstrated through my ability to manage and develop teams. I foster a collaborative and high-performance culture, mentoring team members to achieve their full potential and driving collective success.

Soft Skills Training and Coaching

As a knowledgeable Soft Skills Trainer, I understand the traits needed for workplace success and have a solid ability to train employees to improve these characteristics. My extensive experience includes:

• Presentations and Assessments: Delivering engaging presentations, conducting assessments, and identifying training needs to tailor programs effectively.
• Goal Setting and Career Management: Providing personalized coaching on goal setting, career management, and career transition support.
• Skill Development: Facilitating the development of essential skills for professional growth, including networking, relationship building, and personal branding.
• Interview Preparation and Resume Writing: Offering comprehensive coaching on interview techniques, resume writing, and job search strategies.
• Communication & Soft Skills Training: Delivering training on communication, soft skills, behavioral aspects, and developmental areas for agents, ensuring they are equipped to excel in their roles.
• Client-Specific Training: Conducting soft skill training based on specific client requirements, ensuring tailored and relevant programs that meet unique needs.

Achievements and Contributions

• B2B Training Expertise: Worked as a B2B training matter expert for new client team launches and training initiatives, ensuring successful onboarding and integration.
• Workflow and Automation Enhancement: Continuously exploring new ideas for improved workflow and automation enhancement, streamlining processes, and increasing efficiency.
• Impactful Training Delivery: Trained over 2500 individuals and coached more than 1000 people, significantly contributing to their professional development and success.

• Date of Birth: 10/20/1983
• Nationality: Indian