Summary
Overview
Work History
Education
Skills
Websites
Value Additions
Professional Training And Certification
Notable Accomplishments
Timeline
Generic

GENEVIEVE FERNANDEZ

Bangalore,KA

Summary

Forward-thinking professional with six years of experience in Learning & Development, specializing in implementing and managing training initiatives for large organizations, alongside ten years in operations within financial services. Proven track record in developing customized training programs that enhance operational efficiency and support senior-level talent development. Expertise in strategic planning, instructional design, and performance management, leading to improved productivity and organizational performance. Effective communicator with strong stakeholder management skills, adept at delivering tailored learning solutions that drive measurable results.

Overview

16
16
years of professional experience

Work History

Training Consultant, Functional Learning and Development

Northern Trust
Bangalore
08.2018 - 06.2023
  • Worked closely with senior management to develop employees with the knowledge and skills required to perform their daily operational roles
  • Aided a new business expansion in India by providing comprehensive functional induction training to all employees and continual support for functional process training through refreshers, robust training programs, knowledge-sharing sessions, best practices, and informal employee engagement activities
  • Developed and implemented functional training modules, initiating and steering projects that foster learning and drive change management within the business unit
  • Created a process-specific, role-based functional curriculum aimed at employee learning and development with the business unit and organization
  • Conducted organization-wide development training emphasizing controls, error reduction, and process streamlining to boost productivity and efficiency
  • Facilitating organization-wide training initiatives on company culture, nature of business, client servicing to a broad group of employees in the APAC and EMEA regions
  • Designed and developed an innovative learning program centered on personalized mentoring and teach-back programs for processor and reviewer roles
  • Acted as a Single Point of Contact (SPOC) for numerous projects, including serving as a pilot instructor for a three-day comprehensive functional induction program, successfully delivered and incorporated as part of phase one of the project
  • Constructed numerous process-specific assessments to measure employee knowledge, identify and fill knowledge gaps, and evaluate knowledge retention
  • Utilized a blended learning approach to create self-paced online modules intended to be completed as prerequisites before attending classroom training

Technical Coordinator, Depositary Operations

Northern Trust
Bangalore
09.2016 - 08.2018
  • Oversight of process quality checks, managed daily deliverables of analysts, and handled daily and monthly work allocation
  • Led team meetings and knowledge-sharing sessions, playing a vital role in successfully transitioning several key processes from the EMEA region to Bangalore
  • Developed and maintained an internal error log to track error trends and establish adequate controls
  • Part of an elite pilot team who took ownership on newly transitioned processes and worked independently without manager supervision
  • Displayed quick learning abilities in mastering all the newly transitioning sub-processes to Bangalore and successfully trained new team members
  • Created comprehensive process checklists from both the maker and checker perspectives
  • Developed efficient trackers to ensure sensitive processes were completed with a focus on quality and timeliness

Analyst, Senior Analyst and Technical Coordinator

Northern Trust
Bangalore
08.2007 - 07.2016
  • Analyzed and audited client portfolios, providing regular accounting and reporting for UK pension funds and institutional investors and clients
  • Instrumental in restoring several high-profile clients from at-risk status through excellent client service
  • Proposed several cost-saving ideas which were implemented as full-scale projects
  • Participated in a groundbreaking cross-training initiative between two major business units, a crucial factor in my transition to other business functions within the organization

Education

Master of Business Administration - Human Resources

Visvesvaraya Technological University (VTU)
Karnataka, India
01.2007

Bachelor of Business Administration - Human Resources

Karnataka University, Dharwad (KUD)
Dharwad, India
01.2005

Skills

  • Learning & Development
  • Strategic Planning & Leadership
  • Project Management
  • Operations Management
  • Effective Communication
  • Collaboration & Consultation
  • Training Design & Delivery
  • People Development
  • Creative Learning Solutions
  • Employee On-boarding
  • Training Curricula Development
  • Training Needs Analysis
  • Change Management
  • Process Optimization
  • Performance Metrics & Reporting
  • Stakeholder Management
  • Feedback & Evaluation
  • Critical Thinking & Problem Solving

Value Additions

Camtasia, Word, Excel, PowerPoint, Outlook, Power BI

Professional Training And Certification

Professional Certificate in International Investment Fund Services, The Institute of Banking, Ireland, 05/01/20

Notable Accomplishments

  • Implemented development training across the organization, emphasizing controls, error reduction and optimizing processes to boost productivity and efficiency.
  • Led and facilitated comprehensive training programs on corporate culture, business nature, and client servicing for a diverse set of employees across the APAC and EMEA regions.
  • Achieved internal certifications on several in-house programs such as Train the Trainer, Training Delivery Standards, The Bigger Picture, and Control Fundamentals for the Individual Contributor.
  • Conceptualized and executed reviewer workshops, personalized reviewer & processor level teach-back sessions demonstrating leadership and expertise in the learning and development field.
  • Former Toastmaster's Club Division A 2016 member, contributing to enhancing public speaking and leadership skills.
  • Actively engaged in various internal business resource councils, including Women in Leadership, Corporate Social Responsibility, and the Northern Arts Community.

Timeline

Training Consultant, Functional Learning and Development

Northern Trust
08.2018 - 06.2023

Technical Coordinator, Depositary Operations

Northern Trust
09.2016 - 08.2018

Analyst, Senior Analyst and Technical Coordinator

Northern Trust
08.2007 - 07.2016

Master of Business Administration - Human Resources

Visvesvaraya Technological University (VTU)

Bachelor of Business Administration - Human Resources

Karnataka University, Dharwad (KUD)

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GENEVIEVE FERNANDEZ