GENEVIEVE FERNANDEZ
Learning & Development Specialist
Bangalore,KA
Summary
Dedicated Learning and Development specialist with five years of experience managing large-scale training programs, supported by deep business acumen from eleven years in financial operations. Expert in designing tailored learning solutions that improve efficiency, support talent development, and drive productivity. Strong in strategic planning, instructional design, and stakeholder engagement.
Overview
16
16
years of professional experience
Work History
Consultant-Officer, Functional L&D
Northern Trust
Bangalore
08.2018 - 06.2023
- Collaborated with senior management to develop employees’ operational knowledge and skills, enhancing daily performance across business units.
- Supported business expansion in India by delivering comprehensive functional induction training and ongoing process training through refreshers, knowledge-sharing sessions, and best practices
- Designed and implemented functional training modules, leading projects that foster learning and drive change management initiatives
- Created process-specific, role-based curricula aligned with organizational learning and development goals.
Conducted organization-wide development programs focused on controls, error reduction, and process optimization to improve productivity and efficiency - Facilitated training initiatives on company culture, business operations, and client servicing for employees across APAC and EMEA regions
- Developed innovative learning programs incorporating personalized mentoring and teach-back methods for processor and reviewer roles
- Served as Single Point of Contact (SPOC) for multiple projects, including piloting a three-day functional induction program successfully incorporated into project phase one.
Built process-specific assessments to measure knowledge, identify gaps, and evaluate retention - Applied blended learning strategies by creating self-paced online modules as prerequisites for classroom training
Technical Specialist, EU Regulation-Depositary Ops
Northern Trust
Bangalore
09.2016 - 08.2018
- Oversaw process quality checks, managed daily analyst deliverables, and coordinated daily and monthly work allocation
- Led team meetings and knowledge-sharing sessions, contributing to the successful transition of multiple key processes from the EMEA region to Bangalore
- Developed and maintained an internal error log to track trends and implement effective controls, reducing recurring errors.
Selected as part of an elite pilot team for newly transitioned processes, I independently managed operations without managerial supervision - Quickly mastered all transitioning sub-processes, and trained new team members to ensure smooth adoption.
Created comprehensive process checklists from both the maker and checker perspectives, enhancing accuracy and compliance - Developed efficient tracking systems to monitor sensitive processes, ensuring high-quality, timely completion
Analyst, Senior Analyst and Technical Specialist,
Northern Trust
Bangalore
08.2007 - 07.2016
- Analyzed and audited client portfolios, delivering regular accounting and reporting for UK pension funds and institutional investors
- Restored multiple high-profile clients from at-risk status through proactive client service and relationship management
- Proposed and implemented several cost-saving initiatives, which were adopted as full-scale organizational projects
- Participated in a cross-training initiative between two major business units, facilitating a seamless transition into new business functions.
Education
Master of Business Administration - Human Resources
Visvesvaraya Technological University (VTU)
Karnataka, India01.2007
Bachelor of Business Administration - Human Resources
Karnataka University, Dharwad (KUD)
Dharwad, India01.2005
Skills
- Organizational Learning & Development
- Strategic Planning & Leadership
- Change Management
- Project & Operations Management
- Stakeholder Collaboration & Consulting
- Learning Program Design & Delivery
- Curriculum Design & Development
- Facilitation & Instructional Delivery
- Talent Development & Employee Onboarding
- Training Needs Analysis
- Innovative Learning Solutions
- Performance Tracking & Reporting
- Program Evaluation & Improvement
- Process Optimization
- Analytical Thinking & Problem Resolution
Value Additions
Camtasia, Word, Excel, PowerPoint, Outlook, Power BI
Professional Training And Certification
Professional Certificate in International Investment Fund Services, The Institute of Banking, Ireland, 05/01/20
Notable Accomplishments
- Implemented organization-wide development training focused on controls, error reduction, and process optimization, improving productivity and operational efficiency
- Led and facilitated comprehensive training programs on corporate culture, business operations, and client servicing for employees across the APAC and EMEA regions
- Earned internal certifications in Train the Trainer, Training Delivery Standards, the Bigger Picture, and Control Fundamentals for Individual Contributors
- Designed and executed reviewer workshops and personalized teach-back sessions for processors and reviewers, demonstrating leadership and expertise in learning and development
- Former Toastmasters Club Division A member (2016), enhancing public speaking and leadership skills
- Actively participated in internal business resource councils, including Women in Leadership, Corporate Social Responsibility, and Northern Arts Community initiatives
Timeline
Consultant-Officer, Functional L&D
Northern Trust
08.2018 - 06.2023
Technical Specialist, EU Regulation-Depositary Ops
Northern Trust
09.2016 - 08.2018
Analyst, Senior Analyst and Technical Specialist,
Northern Trust
08.2007 - 07.2016
Master of Business Administration - Human Resources
Visvesvaraya Technological University (VTU)
Bachelor of Business Administration - Human Resources
Karnataka University, Dharwad (KUD)