GENISHA ANNA GEORGE
Chennai
Summary
Results-oriented professional with extensive experience in monitoring performance metrics and enhancing team success in dynamic environments. Proven track record of driving quality improvements and fostering a collaborative team culture through effective leadership and motivation. Committed to leveraging analytical skills and strategic thinking to achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Investigator Payments Supervisor
ICON plc
Chennai
04.2023 - Current
- Part of the Investigator Payments Group, overseeing a team of 13 professionals, ensuring accuracy, efficiency, and compliance in payment-related operations for global stakeholders.
- Act as a critical support for the team, and manage activities within the stipulated timeframe.
- Resolved 95% of escalated issues within 24 hours, maintaining high levels of stakeholder satisfaction.
- Served as the SPOC (Single Point of Contact) in the absence of managers and senior managers.
- Accountable for the quality of payments in the studies assigned to the team covering all regions – EU, APAC, US, CAN, and LATAM.
- Achieved a 98% accuracy rate in payment processing, exceeding industry standards.
- Managed the team in collecting site-related information and consolidating it within short periods, ensuring timely and accurate reporting.
- Reduced data collection time by 50%, and improved data accuracy by 95%.
- Reviewed and monitored critical payment documentation, ensuring alignment with organizational policies and regulatory requirements
- Streamlined workflows with tailored SOPs, cutting mistakes by nearly a third.
- Conducted training sessions and meetings for Investigator Payments Group processes and procedures.
- Improved onboarding time by 30% and enhanced team performance
- Worked closely with internal teams and external stakeholders to ensure seamless pre-payment validation and reconciliation, mirroring cross-group collaboration in complex processes
- Performed thorough quality reviews of contracts and payment-related documentation, ensuring compliance with internal standards and reducing errors
- Reviewed and approved budgets through detailed analysis of documentation, ensuring 100% compliance and accuracy prior to processing payments
- Successfully conducted over 5 end-to-end site payment reconciliations, maintaining financial integrity and reducing discrepancies by 98%
- Played a key role in testing and successfully deploying automatic payment downloads with the help of BOT, enhancing efficiency
- Reduced manual effort by 40% and improved accuracy by 95%
- Prepared SOPs for Taiwan institutional forms, ensuring compliance and consistency in processes
- Streamlined processes, reducing errors by 25% and improving compliance rates by 30%
Investigator Payments Coordinator
ICON plc
Chennai
04.2022 - 03.2023
- Part of the Investigator Payments Group team and responsible for processing investigator payments as per the investigator contract while maintaining accuracy and turn-around time
- Worked cross-functionally from assisting Invoice tracking, Processing, Vendor support and providing timely confirmation to internal & external clients, and meticulously managing investigator payments processing
- Assigned tracking, processed 40 invoices, and Initiated payment requests for the processed invoices
- Served as the SPOC (Single Point of Contact) during the absence of a Senior Investigator, Payments Group Member.
- Imparted training sessions and meetings for Investigator Payments Group processes and procedures to the Team; demonstrated skills in mentoring 3 new recruits
- Engaged in the management of high-priority queues for sponsors; responsible for resolving 80-100 queries per month
- Prioritized queries based on their prominence and worked on resolving 20% more tickets consistently.
- Coordinated with the manager for quality control and reviewed tasks executed by the Investigator Payments Group staff and other departments
- Regularly liaised with Investigative Site Personnel, Sponsor Clinical Project Managers, and other ICON Departments such as Clinical, IT, Finance, and Legal to ensure speedy resolution of payment queries
- Rendered excellent support to the Staff in disseminating the correspondence effectively and resolved queries within the prescribed TAT
- Orchestrated enhanced site satisfaction by optimizing processes for suppliers in the United States across various quarters
- Managed and updated a comprehensive database of supplier information, ensuring accuracy and timely delivery of weekly remittance receipts
- Collaborated on the transition of studies for the American sites, ensuring a smooth transition for 15 studies
- This involved coordinating with various stakeholders and resulted in a 20% reduction in transition time
- Prepared an SOP for Taiwan institutional forms, standardizing the process and ensuring compliance
- This led to a 30% decrease in errors related to form completion
- Led process transformation and streamlining efforts for supplier management, resulting in a 25% reduction in processing time
- This involved reviewing and optimizing existing processes, implementing automation where possible, and improving communication channels with suppliers
Finance Associate
McKinsey & Company
Chennai
05.2019 - 02.2022
- Manage invoice processing operations & coordinated with vendors for payment query delivery
- Attended to clients’ concerns and undertook steps for resolving them
- Entrusted with the responsibility of control checks on aging items and Duplicate invoices
- Responsible for identifying and ceasing any duplicate transactions by Reconciliation on Oracle Vs Rydoo and checking out the discrepancies
- Reporting to offshore management and responding to their queries within 24 hours, focusing on first-in resolution
- Successfully Monitored monthly performance utilization of the San Jose location for 2 years
- Dealt efficiently & effectively with all Internal and External queries via emails and calls, escalated calls upwards to the next level for fast resolution
- Took ownership of Verifying the vendor bank details against Oracle vendor Master data
- Worked with the team for post-audit reviews, achieved quality control, and presented yearly 5+ case studies, including stakeholders' patterns of spending behavior
- Kept finance informed as per KPIs while stakeholders’ queries/escalations were being resolved
- Prepared an SOP for the San Jose location, enhancing operational efficiency and standardizing processes
- This resulted in a 15% reduction in errors and a 20% increase in productivity
- Supported the PERU local Office team during the PERU tax audit backup process, ensuring compliance and accuracy
- This led to a successful audit with no penalties imposed
- Participated in policy vs matrix revamping activities for over 4 complexes in the USA, streamlining operations and improving clarity
- This resulted in a 30% reduction in policy conflicts and a 25% increase in employee adherence to guidelines
Education
Certified Management Accountant - Enrolled
CMA
M.COM. - Finance and Taxation
Stella Maris College
ChennaiB.COM. - Finance and Taxation
Baselius College
KottayamSkills
- Business Consulting & Support
- Customer Service Excellence
- Business Process Improvement
- Continuous Improvement
- Solution-optimization
- Consumer Experience Insight
- Negotiation Skills
- Team Building & Leadership
- Cross-Functional Capability Building
- Stakeholder Management
- Service Delivery Excellence
- Training and Development
- Pre-sales Operations
- Change Management
- Resource Management
- Background checks
Affiliations
• Received recognition for process automation (United States) (2024)
• Received Inspire award for the cross functional support (2024)
• Received Inspire award for deployment of RFI Bot (2023)
• Inspire awardfor always going and beyond the expectations (2022)
• Attained Process Star Award from McKinsey and Company (2021)
• Featured on McKinsey and Company page for mind wellness awareness (2020)
Accomplishments
• Secured general proficiency prize from Stella Maris College (2018-2019)
• Core Committee Memberfor the CSR conference -"a road to sustainable development" by Stella Maris College, Chennai (2018-2019)
• Volunteered for an International Conference on Technology Transformation and Innovation conducted by Stella Maris College (2018-2019)
• Headed as Vice-Captain of the art club at Baselius College (2016-2017)
• Achieved second prize in " R.J Hunt" conducted by Mangalam College (2015 and 2016)
• Active participant in the National Service Scheme from 2014 to 2017
• Secured A+ in all respective subjectsplus two board examination.
Certification
- · Completed SQL: Data Reporting and Analysis course by LinkedIn Learning (2022)
- · TALLY ERP 9
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
Timeline
Investigator Payments Supervisor
ICON plc
04.2023 - Current
Investigator Payments Coordinator
ICON plc
04.2022 - 03.2023
Finance Associate
McKinsey & Company
05.2019 - 02.2022
Certified Management Accountant - Enrolled
CMA
M.COM. - Finance and Taxation
Stella Maris College
B.COM. - Finance and Taxation
Baselius College
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