Geniya Shaikh Takle

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving issues or disputes
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

As a Ground Handling Agent I was dedicated to Oman Air from 2016 till 2018

I also got opportunity to work in Muscat as a Support team for the New International Airport Muscat.