ALTEA
Geniya Shaikh Takle
Customer Service
Mumbai
Summary
Enthusiastic Senior Customer Service Representative with more than 6 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Senior Customer Service Representative
Qatar Airways
Doha
02.2023 - 09.2023
Customer Service Representative
Qatar Airways
Doha
12.2018 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving issues or disputes
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Ground Handling Agent
BWFS
Mumbai
10.2016 - 12.2018
As a Ground Handling Agent I was dedicated to Oman Air from 2016 till 2018
I also got opportunity to work in Muscat as a Support team for the New International Airport Muscat.
Education
Bachelor Degree Of Commerce - Accounting
Vivek College of Commerce
Mumbai05.2016
Skills
Dedication
Resolved customer service issues using company processes and policies and provided updates to customers
Ensured safe work environment and reduced accidents by implementing safety procedures for all crew members
Engaged clients in person and over phone to answer questions and address complaints
Enthusiastic Senior Customer Service Representative with more than 7years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers Operates at high level to consistently meet or exceed business quality and productivity standards
Software
SABER
Excel
Ms word
Timeline
Senior Customer Service Representative
Qatar Airways
02.2023 - 09.2023
Customer Service Representative
Qatar Airways
12.2018 - 02.2023
Ground Handling Agent
BWFS
10.2016 - 12.2018
Bachelor Degree Of Commerce - Accounting
Vivek College of Commerce