Geo E G
VMWare Cloud Support Engineer
Bengaluru
Summary
IT professional with expertise in VMware Cloud infrastructure and network monitoring, backup management, and virtual machine lifecycle management. Proficient in tools like Veeam, SolarWinds, and ServiceNow, ensuring optimal system performance and enhancing customer support. Strong problem-solving skills with a focus on maintaining operational integrity and providing 24/7 client assistance.
Overview
2
2
years of professional experience
4
4
Languages
Work History
L1 Support Engineer
Bios Middle East a ZainTech Company
Bengaluru
02.2023 - Current
- Streamlined support process, implementing best practices for troubleshooting common technical problems.
- Optimized internal processes by suggesting improvements based on observed inefficiencies or recurring challenges in the L1 support role.
- Collaborated with colleagues to share knowledge and develop new strategies for addressing complex issues.
- Proactively identified potential system issues through monitoring tools, taking action to prevent disruptions for end-users.
- Assisted in training new team members, sharing insights on effective troubleshooting techniques and communication skills.
- Patched software and installed new versions to eliminate security problems and protect data.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- · Managed and monitored backup solutions using Veeam, Veritas, SolarWinds, vCenter, and Event Viewer to address issues promptly.
- · Handled the creation, decommissioning, configuration, migration, and troubleshooting of virtual machines in VMWare.
- Enhanced customer experience through effective support, training, troubleshooting, and communication regarding system changes
- Conducted daily monitoring of Zerto Disaster Recovery, backups, vCenters, datastores, event logs, repositories, and applied necessary patches.
- Actively involved in recovering backup files and restoring VMs using the Veeam backup tool.
- Took ownership of Level 1 and Level 2 IT requests for client infrastructure, resolving issues or escalating them to the appropriate teams in a timely manner.
- Proficient in using ServiceNow, IT Glue, SolarWinds Backup, Sysmon, Veeam Backup & Replication, Zerto Disaster Recovery, Walix, Cisco Meraki, FortiClient, Office 365, NetApp Storage, and Carbonite Replication.
Education
Bachelor's in Computer Application (B.C.A) -
Triveni Institute of Commerce And Management
Bengaluru, India 04.2001 -
Skills
Monitoring: Server performance, connectivity, URLs, services, disk usage, memory, and CPU utilization
Ticketing Tools: ServiceNow
Backup and Replication: Veeam Backup, SolarWinds, Veritas, Office 365, and Carbonite Replication
Disaster Recovery: Zerto (ZCC, VRA, ZVM)
Cloud Technologies: VMware (IaaS, SaaS, DRaaS, PaaS, BaaS), Private Cloud, and Azure Cloud
Timeline
L1 Support Engineer
Bios Middle East a ZainTech Company
02.2023 - Current
Bachelor's in Computer Application (B.C.A) -
Triveni Institute of Commerce And Management
04.2001 -
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