George Abraham
Tea Auctioneer
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
5
5
Languages
Work History
Assistant Manager
Paramount Tea Marketing SI Pvt Ltd
06.2021 - Current
- Tea tasting involves assessing the tea's appearance, aroma, flavor, and mouthfeel. Evaluate factors like briskness, strength, and infusion quality.
- Valuation of Teas: Involves determining the tea's value based on factors like quality, rarity, production costs, market demand, and grading.
- Some key aspects in tea valuation include: Quality of tea leaves, production methods, region and origin, and market demand.
- Looks into day-to-day sales and marketing of teas, both in auction and private sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Sales Executiv
Size Up Software Solutions
06.2020 - 05.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Branch Manager
M M Integrated Steel Lda
01.2018 - 06.2020
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Business Development Manager
Byjus Think And Learn
06.2017 - 09.2017
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
Assistant Manager
Vista Group of Companies
09.2014 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Education
Bachelor of Arts - Bachelor in Commerce
Madras Christian College
Chennai, India 04.2001 -
Skills
Operations management
Timeline
Assistant Manager
Paramount Tea Marketing SI Pvt Ltd
06.2021 - Current
Sales Executiv
Size Up Software Solutions
06.2020 - 05.2021
Branch Manager
M M Integrated Steel Lda
01.2018 - 06.2020
Business Development Manager
Byjus Think And Learn
06.2017 - 09.2017
Assistant Manager
Vista Group of Companies
09.2014 - 04.2017
Bachelor of Arts - Bachelor in Commerce
Madras Christian College
04.2001 -
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Portuguese
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
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