George Antony V
Telesales Executive
Summary
Dynamic Telesales Executive with proven expertise at Octanom Tech Pvt Ltd in driving customer engagement and loyalty. Skilled in cold calling and customer relationship management, I excel in resolving complex issues and fostering strong client connections, ensuring repeat business and satisfaction. Recognized for leadership and effective communication in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telesales Executive
Octanom Tech Pvt Ltd
08.2024 - Current
- Initiate contact with prospects, either cold-calling or following up on inbound inquiries.
- Address customer inquiries, providing detailed product information and answering any concerns.
- Build and maintain strong relationships with existing customers, ensuring repeat business.
- Follow up with leads and customers at various stages of the sales process.
- Update customer information in CRM (Customer Relationship Management) systems.
- Assist customers with their queries and resolve any issues related to orders, deliveries, or products.
- Connecting with the customer through email and chats.
- Maintain the customer details and the transaction and the statements.
- Supporting the sales team to achieve the Target.
Customer Support Executive
Foreblend infiscripts Pvt Ltd
07.2023 - 07.2024
- Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
- Listen attentively to customer complaints, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
- Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer's experience.
- Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
- Provide customers with a positive and personalized experience, promoting customer loyalty and retention.
- Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone.
Tele Calling Executive
Quadrillion Finance Pvt Ltd
02.2022 - 07.2023
- Assisting the Team Lead by acting as SME in handling the team and by performances and conducting huddles & creating rosters & monitoring team.
- Make sure that delivering the exceptional customer services on calls chats and via email while maintaining calm and professional demeanor in challenging circumstances By utilizing skip tracing tools and locating clients.
- Abided by the rules and regulations of fair debt collection practices act for fully compliant activities above the basic industry standards and receiving the inbound calls and listening to customer queries and make sure that the problem is resolved and satisfying the customer and negotiate specific payment plan arrangements with debt and Cultivate working relationships with customers, guiding them through the repayment process.
Customer Relationship Officer
Enlist Management Consultant Pvt Ltd
08.2021 - 02.2022
- Taking the ownership of clients complaints / issues and initiating the action following up with respective units and resolving the problems or queries within the stipulated time frame and informing the clients during the process.
- Ensure that all the banking policies and corporate security policies regulatory guidelines industry services standards and code of conduct are adhered to it.
- Handling higher buckets cases and clients in a delegate Manner and Maintaining the clients accounts confidentially.
- Ensuring that the legal proceedings of bank is been finalized the accounts by providing CIBIL & SETTLEMENTS to the clients.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
- Providing a standardized customer services to the clients.
Education
MBA - Human Resource Management And Finance
Jain ( Deemed To Be University )
12-2024
Bcom - Accounting & Taxation
Vijaya College Bangalore University
08-2021
Skills
- Communication skills
- Time management
- Leadership
- Cold calling
- CRM software
- Customer service
- Excellent communication
- Teamwork and collaboration
- Sales pitches
- Multitasking
Certification
- Tally ERP 9
- DRA in banking & Finance
- Pragathi 2.0 SD
Languages
English
Hindi
Kannada
Tamil
Telugu
Timeline
Telesales Executive
Octanom Tech Pvt Ltd
08.2024 - Current
Customer Support Executive
Foreblend infiscripts Pvt Ltd
07.2023 - 07.2024
Tele Calling Executive
Quadrillion Finance Pvt Ltd
02.2022 - 07.2023
Customer Relationship Officer
Enlist Management Consultant Pvt Ltd
08.2021 - 02.2022
MBA - Human Resource Management And Finance
Jain ( Deemed To Be University )
Bcom - Accounting & Taxation
Vijaya College Bangalore University
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