Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Digital Team Lead
Walmart
10.2021 - 02.2025
Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Worked different stations to provide optimal coverage and meet production goals.
Managed schedules, accepted time off requests and found coverage for short shifts.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Worked productively with customers to meet order requirements and service expectations.
Helped customers locate products and checked store system for merchandise at other sites.
Tracked substitutions and informed customers of changes.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Stocking Associate
Walmart
12.2020 - 06.2021
Enhanced store organization by accurately stocking shelves and maintaining inventory control.
Performed inventory control, such as counting, and stocking merchandise.
Examined and inspected stock items for defects and reported damages to supervisor.
Maintained effective team member communication.
Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
Assisted in training new Stocking Associates, sharing best practices and relevant experience.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Moved cardboard, plastic ties, and other debris from unboxing to trash.
Prioritized workplace safety by actively participating in ongoing training sessions related to proper lifting techniques, equipment handling, and hazard identification within the warehouse setting.
Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
Unloaded packages with care and placed in proper staging area.
Unloaded items and goods from trucks into main storage area for transfer to shelves.
Cashier/Stocker
ALDI
02.2020 - 12.2020
Processed cash, check, or credit transactions with accuracy
Handled returns and exchanges
Stocked merchandise
Department Manager
Walmart
05.2018 - 12.2019
Responsible for Toy department ensure shelves are stocked price changes delegate task to associates
Drive sales and maintain a safe shopping experience for customer in area
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Cap Team 2 Associate
Walmart
06.2016 - 07.2018
Unload general merchandise Truck stack merchandise to pallets sorted by department separating star freight
Unload remix turck and work remix pallets
Zone and restock shelves on sales floor
Operate electric pallet jack when necessary
Assembler
Walmart
06.2016 - 05.2018
Assemble bikes, furniture and anything that the store or customer needs built
Customer Service
CVS Health
12.2015 - 06.2016
Provide excellent customer service
Restock overnight Tuesdays and Thursdays assist customers with self check out machines
Cashier Team Lead
Academy Sports and Outdoors
11.2014 - 10.2015
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Quickly and accurately counted drawers at start and end of each shift.
Operated POS cash register and equipment to collect payments.
Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Trained team members on cash register operation and cash handling.
Developed strong relationships with repeat customers through friendly service interactions.
Cashier
Forman Mills
03.2014 - 06.2014
Maintain store cleanliness and appearance
Complete and assist customers in transactions and introduce sales/deals to customers
Merchandise Associate
Carowinds
03.2011 - 10.2011
Restock shelves and keep inventory
Maintain store cleanliness and appearance
Complete and assist customers in transactions and introduce new products to customers
Education
High school or equivalent -
Rocky River High School
Charlotte, NC
06.2011
High school or equivalent -
Independence High School
Charlotte, NC
06.2010
Skills
Microsoft office
Cooking
Customer Service
Training
Cash Handling
Microsoft Excel
Time Management
Microsoft Word
Walkie Stacker
MS Office
Team Building
Inventory
Pallet Jack
Order Picking
Freight Experience
Warehouse Experience
Order Picker
Merchandising
Forklift
Assembly
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Performance monitoring
Performance improvement
Workplace safety
Schedule management
Complaint resolution
Operations management
Process improvement
Quality control
Customer service
Loading and unloading
Order picking
Product sorting
Pallet jack handling
Heavy lifting
Warehouse operations
Forklift operation
Forklift operator certification
Pallet stacking
Certification
Electric Pallet Jack, 12/01/16, 12/01/22
Forklift Certified, 10/01/17, 10/01/22
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - References
Available upon request
Timeline
Digital Team Lead
Walmart
10.2021 - 02.2025
Online Personal Shopper
Walmart
06.2021 - 10.2021
Stocking Associate
Walmart
12.2020 - 06.2021
Cashier/Stocker
ALDI
02.2020 - 12.2020
Department Manager
Walmart
05.2018 - 12.2019
Cap Team 2 Associate
Walmart
06.2016 - 07.2018
Assembler
Walmart
06.2016 - 05.2018
Customer Service
CVS Health
12.2015 - 06.2016
Cashier Team Lead
Academy Sports and Outdoors
11.2014 - 10.2015
Cashier
Forman Mills
03.2014 - 06.2014
Merchandise Associate
Carowinds
03.2011 - 10.2011
High school or equivalent -
Independence High School
High school or equivalent -
Rocky River High School
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