Music & Travel
George John
Marketing & Customer Relations
Guwahati
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Centre Head of North East India
MIOT INTERNATIONAL Hospital
Chennai
12.2019 - Current
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Organising Health camps of different specialities based on the needs of individual health care institutions.
Restaurant Supervisor
Merkles Restaurant
Endingen
10.2019 - 12.2019
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
Manager - Business Operations
Saint John's Hospital
Guwahati
04.2008 - 09.2019
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Devised strategies to boost patient flow and drive referrals due to excellent service resulting in new customer relationships.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Trained new hires, providing information and insight into corporate policies and procedures.
Restaurant Manager
Asia Restaurant
Saint Albans
01.2005 - 01.2007
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Manager of Food and Beverage
Down Town Hospital
Guwahati
08.2001 - 10.2005
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Worked with qualified chef to diversify menu with new offerings.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Catering Manager
International Hospital
Guwahati
10.1999 - 07.2001
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Worked with chefs to plan menus according to client needs and budgets.
- Designed catering packages to increase sales and customer experience.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
Banquet Captain
Hotel Dynasty
Guwahati
06.1997 - 10.1999
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Managed budgeting and invoicing for both large and small-scale events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
Assistant Steward
The Park Hotel
Kolkata
02.1995 - 05.1997
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Education
Bachelor Of Accountancy - Financial Services Marketing Operations
Gauhati University
Guwahati, Assam, India 08.2008 - 09.2011
Diploma In Hotel Management - Hotel & Restaurant Management
International Institute of Advanced Studies
Salt Lake, Kolkata, India 04.1993 - 06.1994
Skills
Data management
undefinedAdditional Information
Date of Birth - 14.07.1973
I wish to state that all my education was done in English as it was my first language, my proficiency is excellent.
Interests
Timeline
Centre Head of North East India
MIOT INTERNATIONAL Hospital
12.2019 - Current
Restaurant Supervisor
Merkles Restaurant
10.2019 - 12.2019
Bachelor Of Accountancy - Financial Services Marketing Operations
Gauhati University
08.2008 - 09.2011
Manager - Business Operations
Saint John's Hospital
04.2008 - 09.2019
Restaurant Manager
Asia Restaurant
01.2005 - 01.2007
Manager of Food and Beverage
Down Town Hospital
08.2001 - 10.2005
Catering Manager
International Hospital
10.1999 - 07.2001
Banquet Captain
Hotel Dynasty
06.1997 - 10.1999
Assistant Steward
The Park Hotel
02.1995 - 05.1997
Diploma In Hotel Management - Hotel & Restaurant Management
International Institute of Advanced Studies
04.1993 - 06.1994
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