George Joseph
Chief Manager
Thodupuzha
Summary
Accomplished Manager at Federal Bank with a proven track record in business development and internal auditing. Excelled in enhancing customer satisfaction and building high-performing teams. Demonstrated expertise in loan recovery, achieving significant performance improvements. Skilled in fostering positive work environments and promoting teamwork, significantly contributing to organizational success.
Overview
2012
2012
years of professional experience
Work History
Assistant Manager
Federal Bank
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Internal Auditor
Federal Bank
- Produced audit reports.
- Documented recommendations to improve internal controls.
- Identified and reported audit issues.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
Manager
Federal Bank
05.1997 - 05.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
CAIIB -
IIB
Master Of Arts - 1980-82
Kerala University
Thiruvanthapuram1982
Skills
Business Development
Timeline
Manager
Federal Bank
05.1997 - 05.2011
Assistant Manager
Federal Bank
Internal Auditor
Federal Bank
CAIIB -
IIB
Master Of Arts - 1980-82
Kerala University
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