GEORGE MAYALUR
Assistant Manager
Hyderabad
Summary
Banking Professional with 17 years of experience in quest of career enrichment opportunities. Proactive and hardworking individual focused on continuous operational improvement. Dedicated to complete knowledge of company products and services for optimized customer service. Proven skills in enhancing productivity, efficiency and ready to take on challenging, growth-oriented role.
Overview
20
20
years of professional experience
Work History
Assistant Manager
BA Continuum Solutions Pvt Ltd
Hyderabad
01.2007 - Current
- Initially was part of Consumer Banking handling email queries of Customers
- Was part of Text Chat process which involved helping customers complete online banking services and assisted with user access problems such as forgotten passwords, Online IDs
- Handled Email queries for Small Business Banking Customers
- Joined Credit Banking team in 2014 handling Loan Servicing Operations
- Working in individual capacity as a verifier handling approval of loan transactions
- Loan transactions Syndicated and bilateral including Rollovers, Drawdowns and Repayments in LoanIQ
- Fee payment approval in Loan IQ
- Experience in GBS and LoanIQ applications for fee and loan transactions
- Prepared monthly MIS reports
- Process SME and handling training requirements for new hires
- Handled Calibration calls with Line of Business (UK) to review errors and provided feedback
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Developed team communications and information for meetings
- Process SME, trainer and helped peers with tech issues.
Phone Banking Officer
ICICI Bank Pvt Ltd
01.2005 - 01.2007
- Handled incoming telephone calls from Customers regarding Credit Card queries.
Education
MBA - undefined
Avanthi P.G. College
HyderabadBachelor of Commerce - undefined
P.G. College
SecunderabadSkills
Facilitation and training
Inbound and outbound calls
Teamwork and Collaboration
Problem-Solving
Active Listening
Self-Motivated
Dependable and Responsible
Attention to Detail
Interpersonal Communication
MS Office
Accomplishments
- Was awarded with the Platinum Award twice for consistence performance and being in Top in Stack Ranking
- Was awarded the Bank of America Medallion Spirit Award for process excellence
- Was part of the Centre of Excellence team handling Migration Activities
Timeline
Assistant Manager
BA Continuum Solutions Pvt Ltd
01.2007 - Current
Phone Banking Officer
ICICI Bank Pvt Ltd
01.2005 - 01.2007
MBA - undefined
Avanthi P.G. College
Bachelor of Commerce - undefined
P.G. College