GEORGE THOMAS
Bengaluru
Summary
To work in a challenging atmosphere by exhibiting my skills with utmost sincerity and dedicated smart work for the growth of your esteemed organization along with mine.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Service Desk Engineer
First American India Pvt Ltd
Bengaluru
2021.02 - Current
- First Point of contact for First American (US) employees for all IT related issues including Computer hardware and printers along with Windows, Mac OS troubleshooting, remote support and company provided cell phones, printers, scanners etc
- Ticketing and documenting using service now.
- Country of Support: Unites States
Senior Technician Tech Support (Pro Support)
Dell International Services India Pvt Ltd
Bengaluru
2019.12 - 2021.01
- Troubleshoot and resolve end user problems with Dell hardware (Laptops and desktops) via calls
- Windows/Linux OS basic support and troubleshooting
- Basic support for Microsoft apps and other software.
- Country of Support: Europe and South Africa
Digital Interactive Adviser
247 Customer Pvt Ltd
Bengaluru
2018.03 - 2019.12
- Resolve customer issues via chat, email and call
- Telecom Industry.
- Billing, order management.
- Country of Support: Australia.
Digital Interactive Executive
247 Customer Pvt Ltd
Bengaluru
2017.10 - 2018.03
- Resolve customer issues via chat
- Order management.
- Customer Support for retail industry.
- Country of Support: Unites States.
Service and Support Engineer
Computer House
Kanjirapally
2014.01 - 2017.08
- PC Build/Suggestion based on requirement
- Computer Hardware – Build, setup, troubleshoot
- Windows/Linux OS installation and configuration/support
- Networking – Configure and troubleshoot systems and networking devices.
- Country of Support: India
Education
Bachelor of Science - Electronics With Computer Hardware
Mar Augusthinose College
Ramapuram2014-04
Higher Seconday Education (Science) -
St. George Higher Secondary School
Aruvithura2011-04
SSLC (State Syllabus) -
Little Flower High School
Chemmalamattom01.2009
Skills
- Microsoft Windows, Office, Outlook and Linux OS (RHCSA Certified in 2015)
- Basic understanding of Web hosting, C-Panel and Cloud.
- Computer hardware build and Troubleshooting.
- Networking – Configure and troubleshoot.
- Good analytical, interpersonal, written and oral skills.
- Goal-oriented team player, able to quickly establish a positive rapport with individuals from diverse backgrounds.
- Friendly, optimistic and self-confident, ready to take challenges.
- Positive learning attitude with inborn curiosity.
- Training People.
Personal Information
- Blood Group: O +ve
- Date of Birth: 10/03/92
- Gender: Male
- Nationality: Indian
Hobbies and Interests
Reading, Cooking, Gaming, Bike/Car riding, Watch Movies/TV.
Certification
- Red Hat Certified System Administrator (2015)
- Knowledge Centered Support Foundation (2023)
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Tamil
Beginner
A1
Hindi
Beginner
A1
Timeline
Senior Service Desk Engineer
First American India Pvt Ltd
2021.02 - Current
Senior Technician Tech Support (Pro Support)
Dell International Services India Pvt Ltd
2019.12 - 2021.01
Digital Interactive Adviser
247 Customer Pvt Ltd
2018.03 - 2019.12
Digital Interactive Executive
247 Customer Pvt Ltd
2017.10 - 2018.03
Service and Support Engineer
Computer House
2014.01 - 2017.08
Bachelor of Science - Electronics With Computer Hardware
Mar Augusthinose College
Higher Seconday Education (Science) -
St. George Higher Secondary School
SSLC (State Syllabus) -
Little Flower High School
- Red Hat Certified System Administrator (2015)
- Knowledge Centered Support Foundation (2023)
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