Summary
Overview
Work History
Education
Skills
Languages
Timeline
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George thomas

Idukki,KL

Summary

With a proven track record at Millman Textile Engineers, I excel in parts replacement and fostering continuous improvement, reducing equipment downtime by implementing preventive maintenance. My expertise spans technical support to welding techniques, ensuring client satisfaction and operational efficiency. Skilled in both hardware repair and team collaboration, I consistently enhance system functionality and workplace productivity.

Overview

18
18
years of professional experience

Work History

Service Engineer

Millman Textile Engineers
11.2022 - Current
  • Conducted detailed failure analysis reports for critical incidents, contributing towards continuous improvement initiatives within the organization.
  • Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
  • Optimized resource utilization to minimize costs by accurately estimating job requirements and procuring necessary parts in a timely manner.
  • Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.

Service Engineer

Rishitex Engineering India
06.2017 - 11.2022
  • Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
  • Installed, configured and tested equipment on specialized platforms.
  • Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
  • Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
  • Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.
  • Implemented efficient inventory management systems to ensure sufficient stock levels for spare parts required during servicing visits.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Investigated and corrected mechanical problems with machinery.

Customer Relationship Officer

Avg Motors
01.2015 - 05.2017
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Created activities and engagements to enhance customer experience, knowledge, and patronage.
  • Created customer support strategies to increase customer retention.
  • Logged call information and solutions provided into internal database.

Maintenance Supervisor

Chenniyappa Yarns
01.2011 - 12.2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Foreman

Sri Karunambikai Spinning Mills
01.2009 - 12.2010
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Inspected completed work to verify quality standards and compliance with criteria.

Head Fitter

Aravind Sivakumaran Ginning Mills
01.2008 - 12.2008
  • Oversaw multiple simultaneous fitting projects, ensuring deadlines were met consistently without compromising standards of workmanship.
  • Streamlined workflow by introducing time-saving tools and technologies that increased overall efficiency within the department.
  • Enhanced team productivity with efficient scheduling and task delegation, resulting in timely project completion.
  • Fostered a collaborative environment among team members which led to improved problem-solving abilities.

Apprentice

Coimbatore Polytex (premier)
03.2007 - 12.2007
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Assisted with problem-solving of challenging projects to develop critical thinking skills.

Education

Be., - Computer Science

Rvs Engineering College
Dindigul, India
03-2007

No Degree - Science

Amaravathy Govt Higher Secondary School
Kumily, India
03-2003

No Degree - Sslc

St Pius X English Medium School
Kuttikanam Kerala
05-2001

Skills

  • Parts Replacement
  • Measurement techniques
  • Software Installation
  • Hardware Repair
  • Installation coordination
  • Design Planning
  • Preventive Maintenance
  • Equipment Installation
  • System Maintenance
  • Technical Support
  • Schematic drawing
  • Field Service
  • Error reduction
  • Continuous Improvement
  • Welding Techniques

Languages

Tamil
Intermediate (B1)
Malayalam
Advanced (C1)
English
Advanced (C1)
Hindi
Intermediate (B1)

Timeline

Service Engineer

Millman Textile Engineers
11.2022 - Current

Service Engineer

Rishitex Engineering India
06.2017 - 11.2022

Customer Relationship Officer

Avg Motors
01.2015 - 05.2017

Maintenance Supervisor

Chenniyappa Yarns
01.2011 - 12.2014

Foreman

Sri Karunambikai Spinning Mills
01.2009 - 12.2010

Head Fitter

Aravind Sivakumaran Ginning Mills
01.2008 - 12.2008

Apprentice

Coimbatore Polytex (premier)
03.2007 - 12.2007

Be., - Computer Science

Rvs Engineering College

No Degree - Science

Amaravathy Govt Higher Secondary School

No Degree - Sslc

St Pius X English Medium School

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