George William

• Profit and Loss Statement/Flash reports/Mid Month and Monthly reports
• Handling Restaurant and Cafe Business Operations and Training
• Developing SOP's and OVRs
• Creating Process for Petty cash/Inventory Management/Vendor Management/DSR/Sales Banking
• Preparing Training Manuals
• Soft skills and Technical training's
• Product Development-Beverages
• Setting Brand Standards
• New Brand Openings (Restaurant and Cafes)
• On the Job Training
• New Product Development
• CAPEX purchases for Cafes and Restaurant's
• Menu Developments
• R&D Beverages

Hiring

• Audits
• Quality Assurance
• R & D beverages.

• Consultant - Business Development, Brand Training and Support, New Menu Development, International Barista Technical Training, Developing SOP's and Brand Manuals, Monthly beverage sales Analysis report, Work with marketing department for Beverage Innovation for every quarter, Audits

• Deputy General Manager-R&D-Beverages, Training, Quality Assurance, Audits and Menu Development

• Product Development, Market Survey, Quality Assurance, Imports and exports

• Citymax Hospitality Pvt India Ltd, Landmark Group (Dubai) Citymax Hospitality India Pvt
• Ltd
• Is a Landmark group co.handling the food business for the company in India; In India they operate Polynation Restaurants, Chef Sanjeev Kapoor-The Yellow Chilli Restaurants, Australian coffee Chain- Gloria Jean's Coffees, Entertainment Centers- Fun city& American Doughnut Company- Krispy Kreme
• In charge of Training and Operations for Gloria Jeans Coffees for India
• Handling the overall training Matrix
• Developing Training Manuals Preparing Store Operating Procedure
• Conduct all external training for corporate team Over all Controller of E-Learning mechanism
• Conduct face to face training of Team Members on a regular basis
• Co-ordinate the training of new Stores in their particular Region
• To train Franchisees within the Coffee University Structure, assess their progress and be responsible for their development over the 5 week period
• Oversee training store approval and on going training store structure for their particular region
• Conduct and develop training workshops for staff at regular interval in their region and be responsible publishing a workshop calendar
• Identify training opportunities and develop training initiatives
• Assist in the development of Multi Media Training tools
• Maintain all training facilities and equipment
• Manage and monitor departmental financial revenues and expenses for their particular region
• Report to the Head-HR against budget and strategic plan implementation
• Manage the training team in their state
• Oversee all other Company training programs e.g
• PASEC Program, Barista Certification, Heart to Serve and Good Citizenship Program, Employee Training, Program & GJ New Apprenticeship Program
• Oversee at state level other related programs e.g
• OHS, Food Hygiene Standards, Food Program, Vendor Quality, Assurance & Mystery Shopper
• Identify the best employees from the organization by conducting written tests and Practical assessments.

• M.I.S Reporting (Management Information system) P&L (profit and loss)
• Ideal Vs Actual Consumption Beverage & Food mix Analysis Supply Ordering and follow ups
• Inventory Management and controversy the optimism usage of stock Driving the profitability of the Stores
• Controlling the Cost of Goods sold
• Conducting regular audits of cash and stock FIFO system
• Driving the motivation level of the staff in the outlets to achieve the company's goal Coordinating with the whole reporting structures with the Territory Manager and Operations Manager
• Coordinating with the Supply chain Executives in ordering and mobilizing Stocks for the Outlet
• Training the whole Operation structures to the store staffs Handling Customer's Database and addressing their queries
• Meeting the customers needs at all times
• Always spreading the joy of coffee and educating customers on Barista Culture Maintain Quality at the store level
• Driving the motivation level of the staff in the outlets to achieve the monthly targets.

• Started as Executive and grew up to Store Manager, South India Quality Trainer, Territory Manager and International Beverage Trainer
• Opened 12 Stores in South Region Opened 4 Stores in Srilanka Opened 4 stores in Dubai and 2 in Abudhabi.

• Looking after the overall operations of the Café (Cyber Café Bangalore)