George Samuel
Banker
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Email Support Representative
I N D U S I N D B A N K
5 2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM software to track interactions, monitor trends, and maintain accurate records of client data.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
Email Support Executive
I C I C I B A N K
03.2021 - 05.2022
- Resolved customer issues in Credit Cards through Email.
- Handling Escalations E-mails and give proper Resolution to the customers.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
Junior Phone Banking Officer
HDB FINANCIAL SERVICE
06.2018 - 03.2021
- Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs.
- Educated clients on available products and services, promoting cross-selling opportunities to benefit both the bank and customers.
- Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
- Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs.
- Provided valuable feedback on customer interactions, helping improve overall service quality and satisfaction levels within the organization.
Education
SSLC -
Karthikeyan Matriculation Higher Secondary School
06.2009 - 05.2010
HSC -
Karthikeyan Matriculation Higher Secondary School
06.2011 - 05.2012
B.E (CIVIL) -
St. Peter's University, Avadi.
07.2012 - 05.2016
Skills
CRM Software
Languages
English and Tamil
Timeline
Email Support Executive
I C I C I B A N K
03.2021 - 05.2022
Junior Phone Banking Officer
HDB FINANCIAL SERVICE
06.2018 - 03.2021
B.E (CIVIL) -
St. Peter's University, Avadi.
07.2012 - 05.2016
HSC -
Karthikeyan Matriculation Higher Secondary School
06.2011 - 05.2012
SSLC -
Karthikeyan Matriculation Higher Secondary School
06.2009 - 05.2010
Email Support Representative
I N D U S I N D B A N K
5 2022 - Current
Similar Profiles
K.Prathap ShyamK.Prathap Shyam
Customer Support Associate at Sutherland Global ServiceCustomer Support Associate at Sutherland Global Service
Deepalakshmi ThinakaranDeepalakshmi Thinakaran
Team Manager at Amazon Development CentreTeam Manager at Amazon Development Centre
Maitreyi VasudevanMaitreyi Vasudevan
MANAGER - PROGRAM MANAGEMENT at FreshworksMANAGER - PROGRAM MANAGEMENT at Freshworks