George Samuel
Banker
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Email Support Representative
I N D U S I N D B A N K
5 2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM software to track interactions, monitor trends, and maintain accurate records of client data.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
Email Support Executive
I C I C I B A N K
03.2021 - 05.2022
- Resolved customer issues in Credit Cards through Email.
- Handling Escalations E-mails and give proper Resolution to the customers.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
Junior Phone Banking Officer
HDB FINANCIAL SERVICE
06.2018 - 03.2021
- Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs.
- Educated clients on available products and services, promoting cross-selling opportunities to benefit both the bank and customers.
- Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
- Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs.
- Provided valuable feedback on customer interactions, helping improve overall service quality and satisfaction levels within the organization.
Education
SSLC -
Karthikeyan Matriculation Higher Secondary School
06.2009 - 05.2010
HSC -
Karthikeyan Matriculation Higher Secondary School
06.2011 - 05.2012
B.E (CIVIL) -
St. Peter's University, Avadi.
07.2012 - 05.2016
Skills
CRM Software
Complaint Handling
Follow-up skills
Time Management
Active Listening
Languages
English and Tamil
Timeline
Email Support Executive
I C I C I B A N K
03.2021 - 05.2022
Junior Phone Banking Officer
HDB FINANCIAL SERVICE
06.2018 - 03.2021
B.E (CIVIL) -
St. Peter's University, Avadi.
07.2012 - 05.2016
HSC -
Karthikeyan Matriculation Higher Secondary School
06.2011 - 05.2012
SSLC -
Karthikeyan Matriculation Higher Secondary School
06.2009 - 05.2010
Email Support Representative
I N D U S I N D B A N K
5 2022 - Current