GEORGE CHUNKATIL EASOW

Work History

InterGlobe Aviations Ltd. "Indigo Airlines"

Mumbai

12.2016 - Current

Employed comprehensive benchmarks to establish and monitor customer service standards
Evaluated interactions between associates and customers to assess personnel performance
Responded to customer inquiries and queries to provide thorough and speedy resolutions
Promptly responded to inquiries and requests from prospective customers
Implemented and developed customer service training processes
Responded proactively and positively to rapid change
Ensured maximum utilization of resources like stationary, EDC machines, Wheelchairs etc.
Taking regular briefings on SOP's and grooming standards of company.
Developed and implemented various strategies, increasing NPS scores.

INDIGO

12.2016 - Current

Supervising check-in counters ,boarding gates and arrivals
Perform daily operational duties at the Delhi International Airport for Indigo Airlines
Conduct customer service trainings in Delhi station for indigo airlines.
Share best practices and customer communication verbiages to be used for outstanding customer service results
Perform security checks and profiling of each passenger
Issuance and monitoring of boarding passes to indigo airlines pan India
Performing profile checks prior to boarding passengers
Reconciliation and closure of flight boarding's for each flight Alerting Security Teams for suspicious activities / actions inside terminal
Flight receiving and document checks on arrival flights
Ensure baggage clearance with no discrepancy
Departure and Arrival flights for Indigo Airlines
Provide assistance to passengers depending upon their requirements inline with Aviation Security guidelines
Ticket issuances to customers at Airport ticketing counter
Communicating with passengers and ensuring complete comfort and satisfaction on customers for the services provided
Undergo yearly BCAS (Bureau of Civil Aviation Security) trainings and score over 80% in BCAS examinations
Acted as a team leader in group projects, delegating tasks and providing feedback