George Nikhil Musunoor
Customer Rescue Specialist, Buyer Risk Investigations.
Summary
Experienced Customer Rescue Specialist with over 3 years of experience in Buyer Risk Investigation. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Rescue Specialist
Amazon development Center
Hyderabad
03.2021 - Current
- Prepared variety of different written communications, reports and documents.
- Led projects and analyzed data to identify opportunities for improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Working on data and analytics with global risk projects compliance programs and solutions
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Collaborated with team members to achieve target results.
Transaction Risk Investigator, Buyer Risk Investigations
Amazon development Center
Hyderabad
07.2019 - 03.2021
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
New Business Intake and Rating, Insurance
Genpact
Hyderabad
02.2018 - 07.2019
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Upsold additional products and services after identifying customer needs and requirements.
- Obtained underwriting approval by completing application for coverage.
- Remained impartial in order to advise clients based on circumstances.
Education
Bachelor of Commerce -
A.V College
M.E.C - undefined
Gayatri Jr. College
S.S.C - undefined
Geetanjali olympiad schoolSchooling
Skills
Problem solving and analytical skillsundefined
Accomplishments
- Employee of the Month- RnR 2020 -Given to PRO HYD employees who showcased best performance metric for the month
- Quality Acer-To reward HYD PRO employees who have shown exceptional quality metrics
- Star Performer Award in training-Received appreciation and awards for exhibiting ideology and goals of the organization
- Based on performance and unmatched adherence of all policies moved Mentor and then to Quality auditor.
Timeline
Customer Rescue Specialist
Amazon development Center
03.2021 - Current
Transaction Risk Investigator, Buyer Risk Investigations
Amazon development Center
07.2019 - 03.2021
New Business Intake and Rating, Insurance
Genpact
02.2018 - 07.2019
Bachelor of Commerce -
A.V College
M.E.C - undefined
Gayatri Jr. College
S.S.C - undefined
Geetanjali olympiad schoolSchooling
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