George Nikhil Musunoor
Customer Rescue Specialist, Buyer Risk Investigations.
Summary
Experienced Customer Rescue Specialist with over 3 years of experience in Buyer Risk Investigation. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Rescue Specialist
Amazon development Center
Hyderabad
03.2021 - Current
- Prepared variety of different written communications, reports and documents.
- Led projects and analyzed data to identify opportunities for improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Working on data and analytics with global risk projects compliance programs and solutions
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Collaborated with team members to achieve target results.
Transaction Risk Investigator, Buyer Risk Investigations
Amazon development Center
Hyderabad
07.2019 - 03.2021
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
New Business Intake and Rating, Insurance
Genpact
Hyderabad
02.2018 - 07.2019
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Upsold additional products and services after identifying customer needs and requirements.
- Obtained underwriting approval by completing application for coverage.
- Remained impartial in order to advise clients based on circumstances.
Education
Bachelor of Commerce -
A.V College
M.E.C - undefined
Gayatri Jr. College
S.S.C - undefined
Geetanjali olympiad schoolSchooling
Skills
Problem solving and analytical skillsMicrosoft Office suite including Outlook, Excel and Word
Data validation
Technical Analysis
Data quality assurance processes
Gap analysis
SQL understanding
Customer relations specialist
Accomplishments
- Employee of the Month- RnR 2020 -Given to PRO HYD employees who showcased best performance metric for the month
- Quality Acer-To reward HYD PRO employees who have shown exceptional quality metrics
- Star Performer Award in training-Received appreciation and awards for exhibiting ideology and goals of the organization
- Based on performance and unmatched adherence of all policies moved Mentor and then to Quality auditor.
Timeline
Customer Rescue Specialist
Amazon development Center
03.2021 - Current
Transaction Risk Investigator, Buyer Risk Investigations
Amazon development Center
07.2019 - 03.2021
New Business Intake and Rating, Insurance
Genpact
02.2018 - 07.2019
Bachelor of Commerce -
A.V College
M.E.C - undefined
Gayatri Jr. College
S.S.C - undefined
Geetanjali olympiad schoolSchooling