GEORGE THOMAS KODIATTU

Project #1 – Command Center & Infrastructure Operations

• Followed ITIL framework for incident and service management.
• Provided 24/7 command center support for end-to-end infrastructure services.
• Monitored servers (Windows/Linux), network devices, applications, and job schedulers (Automic, Maestro).
• Responded to alerts, performed troubleshooting, and escalated critical issues.
• Managed major incidents, coordinated bridge calls, and ensured timely resolution.
• Communicated impact/status to stakeholders, business units, and senior management.
• Maintained incident records and supported root cause analysis documentation.

Project #2 – Application & Server Management

• Monitored applications and ensured optimal performance in live environments.
• Built and deployed applications using Jenkins and Apache Tomcat.
• Handled PostgreSQL database operations and query updates.
• Performed SSL certificate renewals and maintained technical documentation.

Project #3 – SRE & DevOps Operations

• Worked as an SRE/DevOps Engineer managing production environments.
• Monitored live applications and resolved issues via coordinated support.
• Managed Kubernetes operations, Jenkins pipelines, and deployments (Dev/QA/UAT).
• Analyzed traffic using MySQL and automated alerting systems.
• Utilized GCP services including Compute Engine, GKE, Dataflow, and Cloud Storage.
• Project #4 – AWS Cloud Migration
• Roles & Responsibilities:
• Worked on AWS cloud migration (Banking domain – One Pipeline Migration).
• Migrated services to AWS (EC2, Lambda, Fargate).
• Built YAML configurations for automated deployments.
• Managed monitoring tools (AppDynamics, Datadog, New Relic, Logz.io).
• Configured AWS services: VPC, Route53, ELB, S3, IAM, CloudWatch, SNS.
• Deployed scalable infrastructure with Auto Scaling and load balancing.
• Created technical documentation (Runbooks, TDR, ARP) and supported deployments.

Project #5 – Smart City Infrastructure Management

• Supported infrastructure operations for Smart City projects (India).
• Managed application deployments, server operations, and user access.
• Administered PostgreSQL databases and SonicWall firewall configurations.
• Supported patching, audits (STQC, IMAF), and compliance documentation.
• Coordinated with vendors and stakeholders for project execution.
• Maintained operational trackers, SOPs, and policy documents.

Roles & Responsibilities – Linux System Administration

• Configured and installed Linux systems on VMware environments, enhancing system reliability through effective troubleshooting.
• Handled advanced system and network troubleshooting.
• Executed advanced system and network troubleshooting to resolve critical issues and minimize downtime.
• Created and managed virtual machine profiles and environments.
• Installed operating systems and configured required applications.
• Performed VMotion for seamless virtual server migration.
• Built and configured physical servers.
• Managed Logical Volume Management (LVM) and extended file systems online.
• Monitored system performance (CPU, memory, disk) and conducted root cause analysis.
• Conducted regular health checks and implemented remediation measures to maintain server security and integrity.
• Worked with Access Control Lists (ACL) for permission management.
• Managed package installations and updates using YUM/RPM.
• Configured network settings, including routing and Ethernet interfaces.
• Implemented network bonding for performance and redundancy.
• Streamlined operational workflows by implementing automation tools, enhancing system efficiency and reliability.
• Managed system configurations and updates to ensure optimal performance and security compliance.
• Monitored and resolved system issues proactively, reducing downtime and improving operational continuity.
• Collaborated with cross-functional teams to refine processes, driving improvements in service delivery.