Gerald Liggins
East Chicago
Summary
Detail-Oriented Inventory Management and Customer Relations Professional with expertise in creating efficient workflows and maintaining high service standards. Enhanced customer experiences and optimized inventory processes to drive sales and satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Merch Manager
Dollar Tree
East Chicago
10.2022 - Current
- Managed daily store operations and ensured adherence to company policies.
- Trained and mentored team members on customer service best practices.
- Oversaw inventory management, including stock replenishment and organization.
- Coordinated team schedules to optimize staffing during peak hours.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- Maintained store cleanliness and safety standards in compliance with regulations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Lead Customer Care Associate
Piggly Wiggly Supermarket
Milwaukee
02.2019 - 09.2022
- Trained new associates on company policies and customer service techniques.
- Managed scheduling to ensure adequate coverage during peak hours.
- Facilitated communication between departments to enhance customer experience.
- Developed training materials for ongoing staff development initiatives.
- Assisted in inventory management to support product availability for customers.
- Engaged with customers to gather feedback and identify areas for improvement.
- Monitored call queues for incoming calls from customers, ensuring that each call was answered promptly.
Front End Supervisor
Walgreens
Greendale
03.2016 - 10.2019
- Supervised daily store operations and staff to ensure smooth workflows.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Implemented store policies and procedures to maintain compliance and safety standards.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
Transporter manager
first step community recovery center
Milwaukee
09.2014 - 01.2016
- Transported clients to appointments and activities with care and punctuality.
- Assisted in loading and unloading transportation vehicles for daily operations.
- Maintained vehicle cleanliness and performed routine safety checks regularly.
- Supported clients in accessing community resources during transport services.
- Documented transportation logs accurately for reporting purposes.
Sales Floor Coordinator
Forman Mills
Lansing
05.2011 - 01.2014
- Trained and mentored team members on product knowledge and sales techniques.
- Communicated sales goals and key performance indicators to employees.
- Managed inventory levels to ensure availability of merchandise for customers.
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Maintained high level of security and safety awareness within store to protect personnel, customers, and merchandise.
Education
Bachelor of Arts - Information And Communication Technology
Hammond High School
Hammond, IN06-2008
Skills
- Retail analytics
- Stock optimization
- Performance metrics
- Visual merchandising
- Scheduling coordination
- Team management
Timeline
Assistant Merch Manager
Dollar Tree
10.2022 - Current
Lead Customer Care Associate
Piggly Wiggly Supermarket
02.2019 - 09.2022
Front End Supervisor
Walgreens
03.2016 - 10.2019
Transporter manager
first step community recovery center
09.2014 - 01.2016
Sales Floor Coordinator
Forman Mills
05.2011 - 01.2014
Bachelor of Arts - Information And Communication Technology
Hammond High School