Gerald Rich Jr

• Enhanced customer/carrier satisfaction by addressing and resolving service issues promptly and professionally.
• Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
• Managed incoming calls, auditing load information, entering load data, along with tracking and tracing as needed
• Develop and maintain relationships with new and existing carriers

• Maximized team performance by monitoring daily activities and mentoring team members.
• Conducted performance evaluations to identify areas for employee growth.
• Lead load recoveries, shift scheduling, and communicating with customer-level individuals.
• Ensured on time pickup and delivery of all loads, communicated load issues along the way, and critically think in order to provide optimum solutions.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Collaborated with team members to develop best practices for internal and external customer service

• Lead load recoveries and handle customer-level communications
• Ensured on time pickup and delivery of all loads, communicated load issues along the way, and critically think in order to provide optimum solutions.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Collaborated with team members to develop best practices for internal and external customer service.

• Ensured on time pickup and delivery of all loads, communicated load issues along the way, and critically think in order to provide optimum solutions.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Improved facility cleanliness by performing daily maintenance tasks.

• Executed installation processes to ensure proper setup and functionality of systems.
• Installed CAT 6 network, fiber optics, cable rack, fiber duct, shelf grounds and power cables

Identified, troubleshoot and resolved hardware, software and network related problems encountered by users

Delivered customer support both in-person and over the phone in a professional manner

Escalated issues to resources for resolution

Was responsible for enforcing the network security and installation procedures

Performed primary network system administration on network servers

Installed, certified and troubleshoot network cabling infrastructure

Promoted to a leadership position to organize and delegate tasks and goals for my peers and those below me