Gerardo Olivares
Elwood
Summary
Highly-motivated professional with over 12+ years in customer service. Strong work ethic, adaptability and exceptional interpersonal skills. At home with working effectively unsupervised and quickly mastering new skills to help drive results. Great at multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience, for a simple smile is temporary, but a great memory can last a lifetime.
Overview
13
13
years of professional experience
2015
2015
years of post-secondary education
Work History
Plumbing Technician
Roto-Rooter
Fishers
05.2024 - Current
- Diagnosed plumbing issues using specialized tools and equipment.
- Installed, repaired, and maintained various plumbing systems and fixtures.
- Collaborated with customers to understand their plumbing needs and preferences and offered solutions to their plumbing problems.
- Assisted in training new technicians out in the field through ride a longs and training periods.
Small Business Owner
Gamarise Enterprises
Elwood
03.2021 - 02.2024
- Managed product photography, listing, storage, packing, and shipping.
- Carefully planned routes to vendors or locations of interest for inventory sourcing with time management efficiency a priority.
- Created budgets and monitored expenses to stay within budget limits in order to maximize profit vs cost of goods.
- Responded to customer questions or concerns via email in a timely and professional manner.
- Inventory management
Assistant Manager
EZPAWN
Indianapolis
03.2015 - 02.2021
- Assisted customers with their money needs in a face to face environment by providing loans in exchange for collateral in a speedy and professional manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular weekly or monthly inventory audits to prevent shrink or pinpoint losses.
- Conducted employee hiring interviews.
- Managed our customer's information safely by following predetermined safety procedures.
- Efficient and precise data entry into a point of sale system.
- Traveled to other store locations when short staffed or in need of help for store management.
- Managed online presence for the store through photographing merchandise and listing it for sale on various social media platforms.
- Frequently made loan reminder calls to customers regarding their overdue transactions.
- Processed payments or scheduled payments for customer transactions.
- Thoroughly explained loan, sale, or layaway policies for contracts for each applicable transaction.
- Managed salesfloor merchandising and warehouse organization.
Stocking Associate
Gage Liquor Store
Bell Gardens
05.2013 - 11.2014
- Ran the cash register at check out for non alcoholic items.
- Received shipments of merchandise and stocked shelves according to store requirements.
- Organized backroom areas, ensuring all items were properly stored.
- Assisted customers in locating products on our salesfloor.
- Ensured Inventory was correctly labeled with the correct pricing.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CASkills
- Customer Service/Support
- Inventory Management
- Meeting Sales Goals
- Financial Planning
- Budget Control
- Excel Spreadsheets
- Product Photography
- Account Management
- Relationship Building
- Negotiation
- Task Delegation
- Employee Training
- Issue Resolution
- Attention To Detail
- Driven And Determined
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Plumbing Technician
Roto-Rooter
05.2024 - Current
Small Business Owner
Gamarise Enterprises
03.2021 - 02.2024
Assistant Manager
EZPAWN
03.2015 - 02.2021
Stocking Associate
Gage Liquor Store
05.2013 - 11.2014
High School Diploma -
Bell Gardens High School