Gerard Sharan Muthukrishnan

Work History

GNB-TECH Software Solutions Pvt Ltd

Chennai

02.2024 - 05.2024

Managed a diverse portfolio of over 20 B2B clients in the real estate sector, delivering dedicated key account management services and ensuring tailored solutions to meet individual client needs.
Troubleshot and resolved customer issues by creating and managing support tickets, collaborating with cross-functional teams to customize software solutions for website and mobile application requirements.
Achieved high client satisfaction and retention through an effective strategy building and proactive account management, exceptional customer service, and consistent achievement of performance targets.

Google Operations Center

Hyderabad

07.2022 - 05.2023

Providing active customer support for Google Ads Clients based in the US
Handling and assisting customer queries through email and phone
Working closely with the clients regarding having a better understanding of their ongoing issues with the Google Ads Product and certainly providing them with the required assistance to ensure a seamless and quality experience
Prioritize and handle all the client's queries in a timely fashion and keep the clients following up with their ticket status from time to time
Raising a technical consult regarding the customer query if needed
Collaborate and work with the operations team to ensure continuous improvement in providing ideas and feedback to improve the ongoing customer support to define solutions and increase efficiency.

Amazon Ind.Pvt.Ltd.

Coimbatore

09.2020 - 06.2022

Delivered efficient customer support for Amazon.in Voice Support Operations, handling a wide range of customer calls and resolving issues effectively.
Handled Vendor Support channel ensuring timely escalation of complex issues to the internal teams, to expedite resolution of vendor - related issues, improving operational workflows and vendor relations.
Provided assistance in the Search and Rescue (S&R) Chat Domain for Amazon.com (North America Operations), managing multiple customer chats and meeting performance targets.
Resolved diverse customer issues through effective communication and problem-solving skills, ensuring high-quality service and satisfaction.
Consistently met performance target goals, delivering prompt and comprehensive support to enhance the customer experience.

Cleveland Orchestra

Cleveland

12.2018 - 10.2019

Generated $30,000 in revenue through successful campaigns for the Cleveland Orchestra and Miami Cleveland Orchestra since initial hire.
Demonstrated proficiency in subscription sales and donor upgrades for Cleveland Orchestra events, driving increased engagement and contributions.
Provided efficient client support, consistently meeting and exceeding targets through effective communication and problem resolution.
Utilized Alchemy software to manage customer communication and organize patron data, enhancing operational efficiency and customer relationship management.

Jet Airways Ind. Pvt. Ltd

Chennai

02.2012 - 05.2014

Assisted in effective customer support at both Domestic andInternational Terminals, ensuring proper documentation checks and smooth customer handling.
Managed cargo screening operations for both domestic and international shipments, maintaining high standards of security and efficiency.
Conducted mandatory check-in baggage security screenings for domestic flights, ensuring compliance with safety regulations and enhancing overall airport security.