Gewin Ann Thomas
QUALITY ASSURANCE MANAGER | TEST AUTOMATION LEAD | TELECOM DOMAIN EXPERT
Kochi
Summary
Quality Assurance Manager with 17+ years of experience leading testing initiatives for Telecom Order Management and Enterprise Applications. .Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.
Overview
3
3
Certifications
20
20
years of professional experience
Work History
Quality Assurance Manager
SEYGEN DESIGN AND ENGINEERING CENTRE PVT. LTD.
01.2022 - Current
- Lead QA strategy, release validation, risk assessment, and stakeholder communication for telecom order management platforms.
- Own test planning, execution tracking, release readiness reviews, and GO/NO-GO recommendations.
- Lead automation initiatives using Karate and Cucumber while actively creating, maintaining, and executing automation scripts.
- Leverage Kiro AI for test planning, impact analysis, regression optimization, and test case generation.
- Create and manage SFDC test orders to validate end-to-end integration between CRM, Order Management, Gateway, and Provisioning systems.
- Conduct integration testing for message-based, API-based, and queue-based system interactions.
- Lead defect triage activities and coordinate closely with development teams to ensure timely defect resolution and stable package delivery.
- Validate complex telecom workflows including provisioning, migrations, order orchestration, service activation, and fallout management.
- Major Platforms: CRM Systems, Order Management Systems, Gateway Applications, Provisioning Systems, Telecom Partner Integrations
- Mentored junior QA staff, fostering skills development and promoting adherence to quality standards.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Recorded, analyzed, and distributed statistical information.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Spearheaded adoption of automated testing tools, increasing test coverage and efficiency.
- Streamlined defect tracking and resolution process, minimizing impact on production schedules.
Subject Matter Expert
SEYGEN INC.
01.2020 - 01.2022
- Led telecom order management testing initiatives to ensure accuracy and compliance.
- Supported workflow automation and integration programs to streamline processes.
- Conducted quality audits and release validation activities.
- Collaborated with business, development, and client teams to enhance release quality and address concerns.
Senior Quality Analyst
SEYGEN INC.
01.2013 - 01.2020
- Led telecom order management testing initiatives to ensure accurate order processing and customer satisfaction.
- Supported workflow automation and integration programs to streamline processes and enhance system reliability.
- Collaborated with business, development, and client teams to improve release quality.
- Collaborated with business, development, and client teams to identify quality issues and implement solutions for improved release quality.
Senior Quality Associate
SUTHERLAND GLOBAL SERVICES
01.2008 - 01.2011
- Developed and implemented process improvements, resulting in increased operational efficiency and team productivity.
Lecturer – Electronics & Communication
Mangalam College Of Engineering
01.2006 - 01.2007
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
Education
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
SaintGits College of Engineering
Kerala2006
Skills
QA Leadership & Test Strategy
Test Automation (Karate, Cucumber)
AI-Assisted Testing (Kiro)
Virtual Internet order Processing and Response System User Interface Testing
API & Integration Testing
Release Management & Defect Triage
Telecom Order Management
SFDC–Order Management Integration
Agile & Scrum Delivery
Manual Testing
Jira
Certification
Professional Scrum Master I (PSM I) – Scrum.org
Timeline
Quality Assurance Manager
SEYGEN DESIGN AND ENGINEERING CENTRE PVT. LTD.
01.2022 - Current
Subject Matter Expert
SEYGEN INC.
01.2020 - 01.2022
Senior Quality Analyst
SEYGEN INC.
01.2013 - 01.2020
Senior Quality Associate
SUTHERLAND GLOBAL SERVICES
01.2008 - 01.2011
Lecturer – Electronics & Communication
Mangalam College Of Engineering
01.2006 - 01.2007
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
SaintGits College of Engineering
CAREER HIGHLIGHTS
- Led QA activities for the Trunk Automation Platform and UI release and successfully coordinated rapid defect resolution during a high-volume defect cycle.
- Utilized Kiro AI to accelerate test planning, improve regression coverage, and enhance release quality.
- Reduced defects reported during Charter Communications validation testing through improved regression strategy and risk-based testing.
- Led automation initiatives using Karate and Cucumber and actively developed, maintained, and executed automation scripts.
- Performed end-to-end integration testing across CRM, Order Management, Gateway, and Provisioning platforms.