Ghamakshi Dey
Delhi
Summary
Accomplished Principal Associate at Accredian, adept in CRM and client handling, I spearheaded initiatives that enhanced onboarding efficiency and secured a 95% client satisfaction rate. My strategic approach to business development and problem-solving skills resulted in significant profitability increases, showcasing my ability to drive results and foster cross-functional collaboration. I consistently exceed project and sales targets, demonstrating a strong commitment to client success and operational excellence.
Overview
3
3
years of professional experience
Work History
Principal Associate -Post Sales
Accredian
Gurugram
03.2024 - 10.2024
- Streamlined onboarding process for professionals, reducing the average time to go live by 7 days.
- Monitored customer satisfaction levels in order to ensure that client retention goals were met by 90%. Resolving customer complaints in a timely manner, while maintaining positive relationships.
- Developed and implemented sales strategies to secure profitability. Increased profitability by 95% and revenue by identifying customer needs, and determining appropriate offerings.
- Directed multiple IIM and IIT projects to a 98% on-time completion rate, securing a 95% and above satisfaction rate in feedback surveys.
- Developed relationships with potential customers through cold-calling and other outreach efforts.
- Meticulous documentation upheld a 99% accuracy in project records, boosting cross-team communication efficiency by 25%.
- Managed CRM system, ensuring accurate data entry and providing reports for sales analysis.
Assistant Manager - Inside Sales
Veranda Highered
Gurugram
08.2022 - 02.2024
- Strategy building for revenue generation, along with market analysis. That included monitoring each product's performance.
- The major responsibility is to ensure that the given product produces maximum profit. Implemented sales strategies that help to increase the conversion rate.
- Monitored a sales team of 10, focusing on training and people management.
- Cold calling, cross-sell, able to deliver a gross value of 80L in FY2022–23 individually.
- Increased sales by 18% in 3 months.
- Forecasted sales to management and collaborated to build an effective sales team.
- Used tailor-made sales tactics to sell financial solutions to customers, and trained teammates on sales protocols and hygiene.
- Monitored sales team performance and provided constructive feedback, and led the sales team to exceed quarterly sales goals.
Senior Executive - Collections (Sales)
Talentedge
Gurugram sec 32
09.2021 - 04.2022
- Securing dropouts of learners from courses enrolled by resolving their issues and queries increased collections of revenue by 73%.
- Coordinated with the tech and sales teams to ensure the timely delivery of products to customers.
- Leveraged CRM to maintain assigned accounts and activities.
- Developed relationships with stakeholders to maximize performance resulting in customer satisfaction.
- Reviewed contracts between the organization and its customers ensuring compliance with applicable regulations.
- Attended workshops, meetings, and campus visits to gather customer requirements.
Education
Customer Relationship Management
Great Learning
Gurgaon01-2025
BV(JMM) - Media and Business Communication
Jmm
Delhi05.2023
B.A. Program - Political Science
Delhi University Maitreyi College
06.2022
Fundamentals of Digital Marketing -
Google Garage
Delhi08.2021
Skills
- Advance Excel
- CRM
- Inside sales and collections
- Business Development
- Data-driven decision-making
- Problem solving
- Client handling
- Customer entitlement verification
- Contract Management and System Updates
- Scheduling and Dispatch Coordination
Accomplishments
- I became eligible for a foreign trip sponsored by the organization by achieving 150% of my target in the JFM contest
- Achieved 165% overall retention targets, I became eligible for the Goa trip
- Individually contributed 33 out of 50 enrollments for the MBA program and delivered 100% in two consecutive batches
Languages
- English, Proficient
- Hindi, Native
- Bengali, Intermediate
Passions
Hunger for exploring new skills and trends
Timeline
Principal Associate -Post Sales
Accredian
03.2024 - 10.2024
Assistant Manager - Inside Sales
Veranda Highered
08.2022 - 02.2024
Senior Executive - Collections (Sales)
Talentedge
09.2021 - 04.2022
Customer Relationship Management
Great Learning
BV(JMM) - Media and Business Communication
Jmm
B.A. Program - Political Science
Delhi University Maitreyi College
Fundamentals of Digital Marketing -
Google Garage
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