Ghamyashree S
Bangalore
Summary
Process-driven compliance analyst with expertise in assessing, tracking, and documenting information. Proficient in reviewing employee work, company standards, and supporting materials to provide effective solutions. Offers several years of experience to support the growth of a company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Risk and Complaince Analyst
Instamojo Technologies Private limited
Bangalore
11.2019 - Current
- Led KYC processes to ensure compliance with local and international regulatory standards, including due diligence, customer onboarding, and ongoing monitoring. Mitigated risks of money laundering through rigorous assessment procedures.
- Developed and managed risk monitoring frameworks to detect and prevent fraudulent activities, improving operational efficiency and reducing fraud-related losses by X%
- Enhanced team collaboration by fostering an understanding of risk management and compliance issues across departments to streamline decision-making and reduce operational bottlenecks.
- Oversaw intricate dispute resolution processes with customers, aggregators, and banks. Guaranteed adherence to regulatory guidelines during refunds.
- Collaborated Managed sensitive customer interactions regarding KYC compliance, fraud incidents, and disputes, ensuring clear and empathetic communication while maintaining company policy adherence.with various payment aggregators and banking partners to ensure compliance with industry standards and facilitate seamless transactions, while managing risk exposure.
- Regularly reviewed partner contracts and SLA agreements to identify potential risks.
- Showcased adherence to financial regulations including AML, KYC, and PCI DSS.
- Worked closely with audit teams to ensure that risk and compliance standards were being met, addressing any audit findings swiftly and effectively.
- Strengthened bonds with critical stakeholders in banking and payments.
- · Handling payouts, chargebacks and refunds of the merchant, payment modes and the escalated cases along with ticket handling.
Key Account Associate
Pinkblue Supply Solutions Private Limited
Bangalore
03.2019 - 11.2019
- Onboarding New Clients & training about PB Meta Software.
- Dealing with suppliers for Procuring products for Clients.
- AR collections of all Meta Clients.
- Invoicing for all Meta Clients.
- Document verification and updating of the customers.
- Punching Purchase order for all Clinics and ensure proper delivery.
- Upselling our own brands products to existing customer.
Customer Delight Associate
Jumbotail Technologies private limited
Bangalore
10.2017 - 02.2019
- Keeping Records of Customer interactions, Transactions, recording details of Inquires, Complaints, comments as well as action taken.
- Providing Information to Customers about Products, Services, Receive Orders, Order Cancellations and Obtain Details of Complaints.
- Refer Unresolved customer Grievances or Special Request to designated departments for further investigation.
- Follow Up to Ensure that appropriate actions were taken on customer request.
- Onboarding/Activating new Customers.
- Onboarding Credit for the Potential Customers.
- Document verification and updating of the Customers.
Education
MBA - Marketing
RNSIT
Bangalore10-2017
BBA - Finance
Surana College
Bangalore04-2015
Skills
- Decision-making
- MS Excel
- Team collaboration and leadership
- Trend analysis
- Verbal and written communication
- Issue identification
- Process enhancement
- Analytical problem solving
Accomplishments
- Star performer of the year - (2022 | Instamojo PVT. LTD)
Certification
- MS office.
- Completed Toast Masters International- Youth Leadership & Personality Development Program (Level 1).
- Undergone outbound training in Pegasus Institute for Excellence duration of 3 days
Languages
Kannada
First Language
English
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
Timeline
Sr. Risk and Complaince Analyst
Instamojo Technologies Private limited
11.2019 - Current
Key Account Associate
Pinkblue Supply Solutions Private Limited
03.2019 - 11.2019
Customer Delight Associate
Jumbotail Technologies private limited
10.2017 - 02.2019
MBA - Marketing
RNSIT
BBA - Finance
Surana College
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