Ghanishth Bagri
Chandigarh
Summary
Versatile and goal-oriented professional with strong communication skills, excellent phone handling, and the ability to negotiate effectively. I bring a positive outlook to every opportunity and am committed to continuous growth and improvement. With experience across multiple industries, I adapt quickly and excel in dynamic environments, ensuring productive interactions and successful outcomes.
Overview
6
6
years of professional experience
Work History
Freight Broker
Winning Move Infotech
01.2025 - 04.2025
- Negotiated shipping rates and managed contracts between shippers and carriers, ensuring cost-effective transportation solutions
- Coordinated freight movement, scheduled pickups and deliveries, and monitored shipments to ensure on-time delivery
CCE
TaskUs Oorja
Mohali
05.2024 - 12.2024
- Provided prompt, professional support via live chat and inbound calls, assisting customers with flight bookings, statuses, services, and travel-related inquiries
- Managed multiple chat sessions and phone calls simultaneously, ensuring accurate and timely responses to all customer queries
- Resolved issues related to booking changes, cancellations, baggage, and other travel concerns, delivering excellent customer service in a fast-paced environment
- Maintained a high level of attention to detail while upholding company service standards and ensuring customer satisfaction
CCE
Teleperformance
Mohali
05.2022 - 05.2024
- Proficient in chat-based communication processes, adeptly handling both Level 1 and Level 2 support roles
- Demonstrated strong communication skills in written form, conveying information clearly and concisely
- Collaborated with team members to ensure a seamless chat support experience, sharing insights and best practices
Public Relations Executive
Prinday
Mohali
12.2020 - 02.2022
- Supervised and assessed media coverage within the industry by overseeing social media channels and contributing compelling articles to diverse industry publications
- Developed brand media relations strategies that bolstered community awareness and knowledge
Music Manager
Aaho
Mohali
06.2019 - 08.2020
- Effectively managed the creation of music schedules and curated daily playlists, ensuring a seamless and engaging musical experience for the audience
- Maintained meticulous music logs and organized files while actively searching for novel musical content and innovative music styles
Education
Diploma - Civil Engineering
CCET
ChandigarhSkills
- Customer Service Excellence
- Effective communication
- Problem solving
- Multitasking
- Conflict Resolution
- Sales and upselling
Languages
- English
- Hindi
- Punjabi
Timeline
Freight Broker
Winning Move Infotech
01.2025 - 04.2025
CCE
TaskUs Oorja
05.2024 - 12.2024
CCE
Teleperformance
05.2022 - 05.2024
Public Relations Executive
Prinday
12.2020 - 02.2022
Music Manager
Aaho
06.2019 - 08.2020
Diploma - Civil Engineering
CCET
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