GHANSHYAM KUMAR
Allahabad
Summary
To contribute significantly to the organisation for which I work and to get awarded for that in terms of carrier growth as urge to excel in any work of field i involved with and to give my best performance and output assignment.
There are so some key Achievements in entire experience.
Total work experience 20 yrs in the field of Operation & Sales in Insurance & Financial Sector' s
> 2 times CHAIRMEN Award
Winner
> MAXimizer Quality Project (MQS)
> Two Green Belt Certified(MQS)&Two more
completed
> No of times I won START OF THE MONTH
> All Region/Zone,HOA contest win &many more achievement there
Special Project in Max life insurance
1. UW Training has completed which has been given the assignment by company
2. Med under-writing closed 5-6 daily
3 . Non Med cases closed daily 8 - 10
Overview
20
20
years of professional experience
Work History
Branch Manager
Future Generali India life insurance company limited
Varanasi
12.2024 - 06.2025
- Hiring employee
- Next 2-3 month we have done multiple seminar in rular areas and we have great pile lines to join us incoming days/months.
- Generating HNI customer leads and do converting Insurance Manager/Assistant Insurance Manager(Build distribution teams)
- Hire HNI distribution teams like IM Gread 5-6 IM level and his goal 1 CR
Regional Operations Manager
Max life insurance
PRAYAGRAJ
07.2022 - 05.2024
- Handling Kanpur Cluster with 22 ops teams(13-Offices)
- Driving Persistency and improving trend has shown from Apr 24 onwards(13+25M)
- Generate revenue for company through S2R&S2S
- As region,we have win the last 3 month continues S2R contest & Quarterly
- Driving Customer obsession with FIR,GIR,13M &25M Persistency
- Educate the teams on Internal/External Customer Satisfaction
- Compliance and Audit Management
- Working very closing on Grievances &Mis-selling cases &trying to retained them by help of stakeholder
- Tracking Applied to paid ratios.
- Driving very closely on business leakage with respecting stakeholders &recover business from there
- Managed daily branch operations and ensured compliance with company policies.
Customer Service Manager
Max life insurance company limited
PRAYAGRAJ
04.2021 - 03.2022
- Working as Customer Service Manager and taking care of business &customer complaints service requests
- Taking care S2D &Branch NPS
- Receive lots of WOW appreciation letter from customer
- Internal/External Customer Satisfaction
- WIP management &management of TAT for business process
- Tracking Applied to paid ratios
- Resolving disconnects if any pointed out by HO/Customer
- 13th&25th Month Persistency on collection revenue
- Liable for Front Office Decorum-Upkeep and maintenance
- Service to Sales &Recruitment
- Driving very closely on business leakage with concern A&A&ADM also share the reason wise through Mail&MIS to control as per company goal
- Green Belt Certified has completed in 20-21&21-22 (MQS)on E2R
Deputy Manager
Max life insurance company limited
PRAYAGRAJ
04.2014 - 03.2021
- Working as Deputy Manager and taking care of business &customer complaints
- Service requests
- Customer &IRDA complaints to resolving within TAT
- Handling of customer/claims request & processing
- NPS/CTA Score 100 %month on month as well as YTD basis
- CSMS accuracy is 0 %
- Compliance and Audit Management.
- Discrepancy management to have 100 %accuracy in operational processing
- Training Agents &Employees on KYC&AML Norms.
- Tracking Applied to paid ratios
- Liable for Front Office Decorum-Upkeep and maintenance
- Regional Spoc of Agency Contracting discrepancies and help to region to achieve company goal
- NO 1 office in Service to Requirement in Pan India
- Service to Sales more than 100%achievement
- Driving very closely on business leakage with concern A&A&ADM also share the reason wise through Mail &MIS to control as per company goal
- Driving on Policy Acknowledgement receipt (PAR)and achieved YTD 100%in years 2015-2016-2017
- In year 2017-18 till date also Policy Acknowledgement receipt (PAR)YTD 95%
- MAXimizer Quality Project (MQS)taken a Project on reducing Agency contracting and achieved the goal and will the Certificate &Appreciation 2015-16
- Green Belt Certified(MQS)again taken on Agency contracting and achieved the goal and will the Certificate &Appreciation 2015-16
- Green belt Certified(MQS)project taken on New Business-GO Act Resolution TAT 90th Percentile year of 2018-19
- Green Belt Certified has completed in 20-21 (MQS)on E2R
Assistant Manager
Max life insurance company
PRAYAGRAJ
03.2008 - 04.2014
- Working as Assistant Manager & Executive since 2008 - 2011 and taking care of business & customer service requests
- New Business Application processing
- Discrepancy management to have 100 %accuracy in operational processing
- WIP management &management of TAT for business process.
- Training Agents &Employees on KYC&AML Norms
- Tracking Applied to paid ratios.
- Handling of customer/claims request &its processing
- Liable for customer service
- Compliance and Audit Management.
- Taken the initiative for Business leakage of year 2011
- As East Zone SPOC I have take the lots of initiative for reduce the
- Clarificatory &Cops Cases Disc
- I have taken the initiative for reducing the Acknowledgement %for Calling to A&A as well as follow up with SM's wise.
- I have sent the TIPS of the Day
- Taken the initiative for Business to whole East Zone for leakage of year 201 reducing the Proposal form disc
- Internal/External Customer Satisfaction.
Executive
Aok in house BPO Limited
New delhi
08.2005 - 03.2008
- Doing Quality checking of details of the Customer policies
- Managed the Discrepancy %of Pan India.
- Achieving 100%accuracy.
- Every times I have achieved Awards from the company due to more the 100%productivity & accuracy
Education
10+2 from Janta College Laukaha
Laukaha B.Com From Magadh University Bodh Gaya Patna
Skills
- Primary skills: Fresh policy login, Renewal Collection,Client Interaction/Complaints, Policy Retention, Service to Sales,Service to Recruitment, Check Non-Compliance, Rick Audit, Facility Branch concern, Internal/External customer complaints and many mores
- Responsible for supporting the company sales team and ensuring that they have the tools,support and resources needed to set them apart from the competition
- Proficient in smooth processing of all back &front-end operations
- Capable of Gathering/Updating Data to maintain departmental records and Databases and make a all level MIS
- Skillful in coordinating in activities as appropriate and preparing internal records for management
- Sound knowledge of preparing MIS reports and sending it to the concerned teams within TAT
- Conversant in maintaining the TAT specified for the Task as per quality for enhanced customer satisfaction level
- Adept in interfacing with clients for understanding their requirements and suggesting the most valuable and cultivating relations with them for customer retention
- Analysis different data of our GO's, Region & Zone and find out the reason and provide the solutions to all as well as also put the data in MIS &GRAPH to understand beautifully
Languages
English
Beginner
A1
Hindi
Beginner
A1
Marial Status
- Single
Hobbies
- Watching cricket
- Listening Music
Timeline
Branch Manager
Future Generali India life insurance company limited
12.2024 - 06.2025
Regional Operations Manager
Max life insurance
07.2022 - 05.2024
Customer Service Manager
Max life insurance company limited
04.2021 - 03.2022
Deputy Manager
Max life insurance company limited
04.2014 - 03.2021
Assistant Manager
Max life insurance company
03.2008 - 04.2014
Executive
Aok in house BPO Limited
08.2005 - 03.2008
10+2 from Janta College Laukaha
B.Com From Magadh University Bodh Gaya Patna