Ghanshyam Tiwari
Customer Service Engineer
Kanpur
Summary
Conscientious Service Engineer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries,Complaint Management,Complaint reduction,Company's digital tools implementation, Trainings of channel partners,O.E partners and customers,implementing customer service policies, New product establishment,BRO management (CV Zone & PV Zone)
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Engineer
Apollo Tyres Ltd
Kanpur/Jhansi/Gorakhpur
09.2018 - Current
- Customer Complaint Management.
- Complaint Loss reduction drive.
- Product training to Channel partners and Customers.
- New product establishment.
- Establishment of digital drive of complaint handling(Samadhan)
- Establishment of digital drive of Fitter's (Sarathi) .
- Customer and O.E.M training for product awareness and Application to fit drive.
- Influencer drive.
Technical Service Executive
TVS Srichakra Ltd.
Varanasi
01.2018 - 09.2018
- Effective & Efficient tyre claim management.
- Conducting training in O.E.M's as well as for internal and external customers.
- Establish & monitoring product performance.
- Visits to various markets as a team and perform perception building.
- Visit to dealer, sub dealer, vehicle mechanic, fitter to understand market scenerio and product abnormalities.
Radial Service Executive
Apollo Tyres Ltd.(Offroll)
Kanpur
09.2014 - 01.2018
- A Techno commercial profile which demands through Technical knowledge of tyres & vehicle along with knowledge on sales & marketing.
- An interface between R&D and market by providing valuable & relevant market information on domains such as Product performance, technical issues, competition product performance etc.
- Handling dealer and support their sale.
- Increase Share of Account for ATL on selected fleets.
Education
Mechanical Engineering - Automobile
Board of Technical Education
Govt. Polytechnic Kanpur 07.2011 - 06.2014
Intermediate - PCM
U. P Board
Allahabad 07.2007 - 06.2008
High School -
U. P Board
Allahabad 07.2005 - 06.2006
Skills
Self-Motivated
Accomplishments
- Win NPD award in 2022 for successful establishment of New product in market(Gorakhpur).
- Win NPD award in 2020 for successful establishment of New product in market(Kanpur).
Timeline
Customer Service Engineer
Apollo Tyres Ltd
09.2018 - Current
Technical Service Executive
TVS Srichakra Ltd.
01.2018 - 09.2018
Radial Service Executive
Apollo Tyres Ltd.(Offroll)
09.2014 - 01.2018
Mechanical Engineering - Automobile
Board of Technical Education
07.2011 - 06.2014
Intermediate - PCM
U. P Board
07.2007 - 06.2008
High School -
U. P Board
07.2005 - 06.2006
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