Summary
Overview
Work History
Education
Skills
Timeline
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Ghatikadri Venkata Nagasai

Ghatikadri Venkata Nagasai

Mainframe Support Engineer
Kavali

Summary

Dynamic BizOps Engineer at Mastercard with a proven track record in problem-solving and effective communication. Successfully managed change incidents and escalations, ensuring timely resolutions and maintaining SLA compliance. Skilled in project management, I implemented critical weekly changes, enhancing operational stability and team collaboration.

Overview

3
3
years of professional experience

Work History

Bizops Engineer

Mastercard
12.2021 - 06.2024
  • Performing health checks, without neglecting any cycles, capture screenshots, and upload it in OneDrive on completed health checks and non-environmental issues on time without fail.
  • Resolved change managements, incidents,tickets without breaching any SLA.
  • When multiple teams are working on a tickets involved in and opted open bridge calls for further communication which helps issues resolved on time.
  • Performed timely notifications/escalations to the respective teams and leads without fail.
  • Implemented weekly changes on both production and lower environment, resolved job abends in both processes and MTF region.
  • In shift as my responsible taking care of environment/Non environment issues.
  • All mails from customer,acknowledge and clarify the problems on time.Engaging different teams to resolve the issues and detects to keep the environment stable.

Education

Bachelor Of Computer Science - Electronics

Nalanda English Medium High School
Kavali
09.2021

Skills

Ability to work in a team

Timeline

Bizops Engineer

Mastercard
12.2021 - 06.2024

Bachelor Of Computer Science - Electronics

Nalanda English Medium High School

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Ghatikadri Venkata NagasaiMainframe Support Engineer